[Resolved] Chevrolet India — Kun Chevrolet Service Center - Servicing not done

 
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 singhamit4it
Dear Sir, I own Chevrolet Beat LS (petrol) model (No- DL10 CB 1557) since May 2011. I purchased this car from Delhi. Last week I relocated to Hyderabad due to some official work. Yesterday (03-June) I took my car for servicing to "Kun Chevrolet Service Center Gachibowli Miyapur Rd, Hafeezpet, Hyderabad" service center. I reached there in morning 8:30 AM and I have given my car to supervisor "Srikanth" around 9’o clock. Mine was the first car for the servicing. Supervisor told me that I'll get the car by 5:30 PM max. I did not get any call from service center by 5'o clock so I reached there to see the status of servicing. Supervisor asked me to wait for 15 min. After half and hr when he didn't come to me then I my self-enquired about the car from local staff. Then I came to know that they have not touched my car since morning and it was parked in an open area unattended. When I asked the reason they said its due to labor crunch but when I said that my car was alloted1st number for servicing then why no one has done the servicing, then he was speechless. He just said sorry for the mistake and he told me that I'll get the car next day now. When I started shouting he said sir wait for 30 min we will do the servicing. Tell me, is it possible to complete the servicing in just 30 min that too when is servicing is due for 30K km. Is there any process followed by the Kun service center. If the servicing can be done in 30 min then why they didn’t do it since morning. Also I have noticed that the cars which came later, got serviced. I am really upset with the behavior of Kun Service Center. They spoiled my whole day. Is there any solution for this kind of behavior? I feel like I have taken a wrong decision by choosing Chevrolet car. Regards Amit Singh
Complaint marked as Resolved Jun 16, 2017

Complaint Status


[Jun 04, 2014] Chevrolet India customer support has been notified about the posted complaint.
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    Chevrolet India - Kun Chevrolet Service Center - Servicing not done