Chevrolet India — Non availability of in spite of 15 days advance intimation

Address:

403802

I girish sardessai owner of chevrolet sail, had taken service appointment at chevrolet goa service centre on may 2nd 2017.
The service appointment was taken on 19th apr 2017 and while taking appointment had informed the service centre of my requirement of spares like 2nos lower arms, wiper blades set.

Inspite of such advance invitation the service centre personal did not bother to ensure spares availability and spares condition.
On the day of service when i called the service centre they confirmed spares availability. But when i reached at site
Low arm only 1no in okay condition was available, other one available but damaged. Wiper blades not available.

Technician waste 50% of their time in searching for correct size spanner.
The service centre is totally messed up, no one takes responsibility of ensurining spares availability.
Can you believe that the stores person when questioned by me "had he not inspected the spares on receipt for any transit damage /defect etc"
I was surprised to receive answer from him "we only check the quantity and part number".
I wonder who is suppose to check the quality / condition especially when you people claim of laurrels is customer satish action.
To add to this the last time i went for servicing at this centre basic requirement like air filter and coolant was not available.

This is a very bad experience i have had with respect to chevrolet service - goa especially when i have to travel approx 90 kms up /down to get my car serviced.

I am writting this complaint as i am totally frustrated and disgusted with the service offered to me and others. But service charges are claimed full for this bloody sheet service.

No person even has a courtesey to appologise or say sorry for the blunder, but behave as if they have done a great favour by making whatever little spare available.
I submitting this complaint with the hope that it will be taken up at highest level and bring some improvement in the service rendered to chevrolet goa customers

Regards
Girish sardessai
[protected].