This mail is regarding the poor service quality and lack of awareness while attending the customer complaints.
sir as per my previous queries regarding the functionality of my vehicle no positive response was given to me. Instead a lame reply was given that your vehicle is out of warranty and you have to pay for all part changes.
Sir as per my previous email, AC system of my vehicle was not working, the metro service centre said that vehicle is out of warranty and you have to pay for part change. For which i agreed, i got my car repaired by metro service centre (ac condenser, compressor etc). As a result my AC (cooling ) was working fine for 2 weeks and then it started tripping suddenly at any time. Also when i started the heater even then cool air was coming. Also my coolant level drops to very low level within a month. This all has happened after i have changed my water pump system system, heater coils (coolant carrying coils), got my car checked for coolant leakage and i have got my ac system repaired from metro service centre.
Now metro officals are saying (telephonic conv.) that heater system is choked it is to be replace and would cost around 30 thousands.
Also even after getting my car regularly checked up at metro service centre, it was never intimated that there was any issue regarding the O2 sensor or any malfunction in the same.
For your information i have spend more than 50 thousand rupees on my vehicle in 2015, and still there are major issues in the vehicle most of them are in same part / system in which changes are done.
This raises serious question on the credibility of the metro motors and General Motors as whole. It looks you have made service centers money earning devices.
Also i am not able to understand when the entire AC system was repaired and water pump along with all coils related to coolant were checked and changed, why there is an issue in same with 2-3 months .
Also today my brother went to service center, to his utter surprise neither the mil for engine was removed even after changing the O2 sensor, also centre locking was not working, coolant level dropped to half level, ac /heater knob is still hard and its grip is also removed and there was no fuel in the car as per the seepdo Meter . This all has happened after my car in the service centre for past 17 days (I.e from 30/06/15) . (photos attached and videos for the same )
Sir please I request to intervene as issues related to my car being not attended sincerely and are pending and are reoccurring.
Please you are requested to look into the matter urgently .
Or else i would be forced to go to consumer court for the same .
Please find attached the job card, pictures of the vehicle and 2 vedios showing its condition
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