Chevrolet India — regarding general service

Address:

Visakhapatnam, Andhra Pradesh

Dear sir, I am having a cheverlet beat lt, unfortunately it was met with an accident on 30th April and the same day I handed over it to your service centre of Muralinagar, Visakhapatnam. The damaged parts and other required repair done by the body shop people. The same was informed by them on Thursday 14th May evening, and I requested to send the car for general service like oil top ups, cleaning and wheel alignment . From Friday on wards several requests made over telephone to your service centre people ( friday, saturday, monday, tuesday and today it self) they are not in position to complete the service required. I telephoned in the moring to the service person who is contacted during this period informed me the service is completed you can take your vehicle at any time. I informed him I will take the vehicle in the evening at 5.00 pm. I went to the showroom at 5.15 pm my vehicle is in a pathetic condition even the dust on the car was not cleaned. Now I want to know from you people that how much time required for a simple service like cleaning and top up of oils. When you clarify my doubt I will take my vehicle to my home. Because of the late service by your people I engaged private taxi during these days which is expensive for me even having my own vehicle. If I gave the same vehicle for the same service outside to any private centres it will take maximum half a day. But having faith in your prompt and good services in the past I take this decision to five the vehicle to you people which went costly and delayed service. I hope you people may resolve this issue at the earliest at your end and back my vehicle to may home for my use and not keep the at your service centre. I this if you people are not in a position to resolve this issue I have no other way except to approach consumer forum. with regards ch v r murty vehicle no. AP31 BP 5879 PHONE NO.[protected]. email cvr.[protected]@sbi.co.in