Chevrolet India — service complaint against service centre, vasant kunj

Address:

New Delhi, Delhi

Complaint against service centre, vasant kunj persons contacted were Mr Dinesh and Miss Rachna I would like to submit complain against your vasant kunj service centre. I own a chevrolet beat, deisel with the registration no DL 10 CB 4557 for regular servicing in Aug, 2014. During the regular servicing, it was discovered that front right door has developed some rusting. A complain was lodged at the same time with your service centre. I was given assurance that the complained will be resolved soon and I will be contacted by the service centre. However, there was no contact made by the service centre for a duration of four months. Later, I contacted the service centre on 08 jan 2015 and was told that the company has not been contacted yet. I was given assurance that the problem will be resolved within two days, again there was communication by the service centre and on contacting them I was told that the service centre has been directed by the Chevrolet company to repair instead of replacing the door, even though the car is still under guaranty period. Your company being very renowned and reputed for the international standards maintained and provided by you. However, such response by your service centres display and earn bad name for the Company. It is requested, plz look into the matter and address my problem at the earliest, so that any of your customer does not have to undergo with such problems in future.