Chevrolet India — Vehicle No KA05 MG 8092

Address:

Bangalore, Karnataka

The vehicle was given for service on 12 Mar 2015 as there was a gear issue. The car was picked from our home and the clutch plate was changed and given back on 14-Mar-2015. An amount of Rs 13400 was paid. Within two weeks, the same gear problem re-occured and we were asked to come and leave the car. Finally, after a week, they picked it up from our house. Kropex team said that some welding has to be done due to technical reasons and we were again billed Rs 1100 (Bill # 000333 dated 11 Apr 2015). The car was delivered back on 11-Apr-2015. When we received the car within a day we found that the dash board displays (Speedometer & Hodometer) were non functional. We were advised to drive to the service centre to rectify the same. On 18-Apr-2015, the car stopped in the middle of the road while driving and there was no break down service as well. We made our own arrangements and got the car towed back to our home spending extra money. We have completely lost trust in the services rendered by Kropex and General Motors in general. Further one of the car specialists confirmed that this is an EMS issue and the cause of the problem is the service guys are likely to have welded it without disconnecting the battery. I have no trust that GM or Kropex will resolve and settle the matter in our favour. We have once far all decided to hand it over to private agencies for service from now onwards. We are wondering why not take up the case to consumer council and claim the damages for dereliction of services and neglect from Kropex and General Motors