Chevrolet India — Very Low Mileage, Air Conditioner not working properly | |||
I had purchased two cars at the same time from Chevrolet India, Coimbatore Dealer. They are Chevrolet Beat. I fail to understand that when one car performs properly how the other car can have this problem. I have repeatedly brought to the Attention of service center whenever I give for routine monthly maintenance. I only end-up paying service charges and the complaint still persists. I really do not know if they have noted my problems/issues for whenever I take delivery I can only see that they have done only "water wash" and "interior cleaning" and charged me a fat amount. I could have got that done from "CASH WASH". If they cannot rectify repeated problem, when then call it "AUTHORISED SERVICE" Centre and Pride about it. I sincerely hope my persistent problem will get resolved at least now. I could not find a Customer Grievance Form and Feed back in any of the centers. I have also brought this matter to the attention of their Marketing Staffs at Ramanathapuram. Mrs Sandhya Balaji Was this information helpful? | |||
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Chevrolet India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir,
Good Afternoon. Thanks for the efforts taken in contacting Chevrolet India, Coimbatore Dealer and Distributor cum Authorised Service Agent "Prasanna Chevrolet".
I was contact by them asking me to come for Trial Run for Mileage check-up. I did go to the service centre where I was asked to sit in the Customer Room. I waited for over one and half hours and NO ONE TURNED UP to ask as to why I was sitting and for whom.
I then approached the reception and was directed to Mr Michael, who was the person in the 1st place who made me sit. The irony is that no one bothers to apologise for making wait in the sitting area and return back walking back to my premises in VAIN. Mr Michael tells me he is organising and will take some more time.
If this there way of providing prompt service that they boost about by putting up posters all over their showroom. If I wanted to watch TV sitting in a A/c hall, I could have done so at home.
The mental agony they create on customers must be publicised so that this matter is made known. I have returned back stating that unless problem is resolved in total, I will not take possession of my car and will not hesitate to forward my complaint to "Consumer Court".
I wish to bring this incident to your kind information so that you must also be aware that Major Corporate like Chevrolet India MIS-GUIDE public PRIOR to PURCHASE and DO NOT PROVIDE PROMPT "AFTER SALES SERVIE".
Each person wants to shift the blame to other departments. I will this matter be taken up seriously starting from the person who started the documentation, marketing and then service and make them understand what is "ACCOUNTABILITY".
If this persists creditability of not only Chevrolet India but Prasanna Automobiles will also be at stake.
Address of Service station : PRASSANA AUTOMOBILIES, Ramanathapuram, 641045,
Contact No.[protected]. Email : pressanacmb.[protected]@gmidealer.com
Thanking You,
Mrs Sandhya Balaji
Distressed Customer of "Chevrolet Cars and Prassana Motors" in paricular.
Good Afternoon. Thanks for the efforts taken in contacting Chevrolet India, Coimbatore Dealer and Distributor cum Authorised Service Agent "Prasanna Chevrolet".
I was contact by them asking me to come for Trial Run for Mileage check-up. I did go to the service centre where I was asked to sit in the Customer Room. I waited for over one and half hours and NO ONE TURNED UP to ask as to why I was sitting and for whom.
I then approached the reception and was directed to Mr Michael, who was the person in the 1st place who made me sit. The irony is that no one bothers to apologise for making wait in the sitting area and return back walking back to my premises in VAIN. Mr Michael tells me he is organising and will take some more time.
If this there way of providing prompt service that they boost about by putting up posters all over their showroom. If I wanted to watch TV sitting in a A/c hall, I could have done so at home.
The mental agony they create on customers must be publicised so that this matter is made known. I have returned back stating that unless problem is resolved in total, I will not take possession of my car and will not hesitate to forward my complaint to "Consumer Court".
I wish to bring this incident to your kind information so that you must also be aware that Major Corporate like Chevrolet India MIS-GUIDE public PRIOR to PURCHASE and DO NOT PROVIDE PROMPT "AFTER SALES SERVIE".
Each person wants to shift the blame to other departments. I will this matter be taken up seriously starting from the person who started the documentation, marketing and then service and make them understand what is "ACCOUNTABILITY".
If this persists creditability of not only Chevrolet India but Prasanna Automobiles will also be at stake.
Address of Service station : PRASSANA AUTOMOBILIES, Ramanathapuram, 641045,
Contact No.[protected]. Email : pressanacmb.[protected]@gmidealer.com
Thanking You,
Mrs Sandhya Balaji
Distressed Customer of "Chevrolet Cars and Prassana Motors" in paricular.
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Thanks hope the problem get resolved once in for all.
Sandhya Balaji