Chevrolet India — WARRANTY

Sampath Moolezhath Subramanian

Address:

Ernakulam, Kerala

I, T.B. PUSHPAVALLY owner of CHEVORLET BEAT DIESEL with Regn. No. KL7 BS 6412 had paid the amount for extending warranty for 2 years on 30th JULY 2014. The customer executive who having the mob no. [protected], had told me that the receipt and the warranty book will be received to me in courier within 2 weeks. But till today, it has not been received to me. Today i called the same customer executive and asked about the same. He told me rubbish excuses like he dont had my address, that is why he didnt sent. If he dont had my addres why did he didnt contact me within these 2 months. When i asked this to him, he made fun of me. How irresponsible is your executives.Whatever, as soon as possible take immediate action on my complaint.

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Comments

bijen76

from Noida, Uttar Pradesh

Dear Concern,

I am Bijender Singh the owner of Beat HR14 J 3889 (Black) bought on 13 September 2012 from Faridabad Haryana. All services till now (74000km) done by authorized service station of Chevrolet. it has been noticed by me that after last service 67500km there is some problem in engine oil its less than the limit and I had complaint to Bhanu Motors Service center Gurgaon Sec.37 and I had sent my car on 25th Feb 2015 till today morning there is no any update or feedback from their side only myself calling them again and again for update before two days back they told me that they have check the compressor of engine and its more than specification and yesterday they told me that they checked two time and there is no any problem in car engine and compressor is found OK. today morning when I asked for delivery of my car then they replied that there is some problem in engine and you have to pay for it, we cannot do under warranty and they give me reason that at about 45000km Aravali service center sec.14 Gurgaon had done some work one year back and said that you have to talk with the Aravali service center Gurgaon Sec.14 and I spoke to them also but could not get any positive response and that time also the compressor problem was there and they had mention at bill and they said
that you have to talk with the Aravali service center Gurgaon and I spoke to them also but could not get any positive response but I have remember that they only suggested to change one part under body or a safety plate I have always follow the instructions given by service station/adviser and never refused any recommendation work by them.also I remeber that after 45000km service after a week some problem related to Engine accure and I again taken my car to the Aravali for engine problem that time also they done some work in engine with (0 billing). and the light in meter for engine problem was blinking when I was receiving my car when I asked for light they replied that its not a problem we dont have computer/laptop to reset it on your next visit we will solve it.
that time was not happy with the work or services done by Aravali thats why I have changed the service center.
Now I am happy that Chevrolet authorized service center reached till my car engine problem after more than a week and without updating the costumer only customer taking initiative/worried about the problem no body suggested since last one year from 45000km service that there is some problem when all services/work of my car have been done only at authorized service centers I am writing this after lot of harassing by Bhanu and Aravali Motors Service center.

Dear Concern pls. understands my situation and checks all my car track records. I just want to request Chevrolet that if there is any work required it should be comes under warranty.

I faith on Chevrolet waiting for positive response.

IF ANY QUERY PLEASES FEEL FREE ANY TIME TO CONTACT ME ON
BELOW CONTACTS

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