Chocolatebazaar.co.in — Product shipped wrong, Support contact doesn't work

Address:Mumbai
Website:www.chocolatebazaar.co.in

I have ordered Ferrero Rochers for my friend. She received 2 packets of Skittles in return and since then I have been trying to contact them but no one is responding. I tried calling on the number mentioned on the website and they are not picking up the call. The phone number is : +91 [protected].
I have mailed them multiple times on the email: [protected]@chocolatebazaar.co.in and still got no response. This is not at all professional. I ordered Ferrero Rochers for my friend on her birthday but she received 2 packets of Skittles.
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