Cholamandalam Ms General Insurance Co. Ltd — about claim which is not giving to me totally unsatisfactory way

I have tata indica vista pb10eg0203 which is insured by chollamandal insurance. I got accident front bumper foglamp and front glass are damaged of my car. I claimed insurance for that loss. They took one weak for decision. Only online inspection was done and decision gave that both losses are came into diferent cloe. They said me to make two diferrent files. The point is that when my car was hited ones why should i pay for two files. I totally disappointed. Also. I must will go to consumer cout for so much harasing me and file a case against the chollamandal insurance company also noticed to the surware.
Unfortunatlly i was conecting with the company customer care they make me fool just kept my call on hold for 20 -30 min., that's made me to go to the court for justice thanks