| Address: | Aurangabad, Maharashtra, 431005 | | Website: | www.cholainsurance.com/individual/car-insurance.aspx?&se=google&cp=Search_Core_Brand_EM& |
Policy no. 3362/01071448/000/01 claim no. [protected] after telephonic confirmation from claim facilitator, i paid all mechanic charges. Now, he is not considering that amount. I contacted two senior persons but no one is replying. Initially they told me to submit accident statement on blank paper, but now they wants on stamp paper. They forcing me to close this asap or it will cancel. Plz, check attached conversation.
Response received from insurance company:
We request you to please note that we have escalated your issues to our claims team for clarifications on your claim # [protected]. Our claims team has again reviewed on your claim. We regret to inform you that it is confirmed from our claims team that our liability is shared to you only after complete survey by our claims team and cannot be reconsidered. The bills shared by you are not authorized dealer bills; hence for these bills our claims team takes into consideration, the market value standard price. On the basis of this market price value, our claims team have concluded on our liability and shared you the same.
How insurance company calculated market price? This is their duty to guide me and communicate with in this procedure. I already pay all amount to mechanic after telephonic approval. Now, how they reduce amount in parts as well as mechanic charges, completely nonsense.
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Please update the loan clearance statement in civil balance
Vehicle No. KA 21 8463.
Regards,
Thimmegowda
Mob. No. [protected]
Bangalore