Christian Medical College Complaints & Reviews

As per the incident happened on 2/03/2017 my Mother had taken appointment 3 months back and was asked to come on Thursday (02/03/2017).After arriving to the hospital one of the Physician from Neurology department reacted unofficial and rudely with my parents.And also asked them to get out and never come again.This is is how you people treat your patients. Before I take legal Action I am barging the complaint and I want this issue to be taken serious.

On 6th Feb 2017, i tried to book an online appointment for my Son Oliver Solomon Boggarapu with Doctor Sumita Danda (Genetic Medicine). However, due to some error the amount Rs. 550/- was deducted from my bank account but appointment was not given.

I received an error message in the CMC Portal however, the amount is deducted from my account.

I tried to pay the amount thrice (Rs. 550/- each) but all the transactions...

Respected sir,
I tried getting an appointment for myself (Neha kumari) on 10th feb and money has been deducted from my account 4 times for the amount 650/- and the total amount of 2600/- has been deducted. I didn't get an appointment too..
Tax#[protected]
[protected]
[protected]
[protected]
These are the transaction numbers please get me my refund as soon as possible.
Thank you.

The image I had of Christian Medical College, Vellore totally topsy-turvied today. For me it was a complete loss of time, loss of money and loss of energy.
The only gain I had was the bitter experience about CMC. The whole purpose of travelling from West Bengal to Vellore for my parent's treatment has been completely defeated.

On 11th Nov 2016 I had booked an appointment with Dr. Vikram Mathews. I got the appointment on 17th Jan 2017.
When I came here on 17th Jan in the hospital, I saw utter mismanagement and chaos.

Day 1:
Our appointment time was at 1.30pm. After waiting for more than two hours we were called by a junior doctor (Dr Viswadeep). The juniour doctor was the one who listened to our case and conducted some physical examination. Then we went to Dr Vikram Mathew's chamber and within one minute the junior doctor presented the case to the senior doctor. He was fumbling and was forgetting the details. Dr. Vikram Mathews didnt even speak to us. We were there inside his chamber for literally less than 2 minutes. Then we were given a series of tests which we had already done once during our treatment at Kolkata.

Day 2:
On the second day we were again made to wait for a very long time (More than 3 hours). There was no security gaurd inside Room 13 of Hematology building and people were coming at random with their problems. Some had to get a slip signed by the junior doctors, somebody needed to submit some forms, etc. After around 3 hours, the junior doctor met us only to present a list of further tests that need to be done. Dr. Vikram Mathews did not even meet us today.

Day 3:
Again after waiting for more than 3 hours when our names were not being called, my mother went inside the room and twice enquired about the status of her appointment. They told us that we will be called. We waited and waited and after a long time the juniour doctor called us to inform that Dr. Vikram Mathews was on leave that day. If he was on leave, why were we not informed and how could they book an appointment (For every repeat appointment they charge rs 220)? He then asked us to do another round of test.

For three days we went there and only on the first day the senior consultant met us but didnt even speak a word with us. We were inside his chamber for literally less than 2 minutes. On the second day, he didnt even meet us and on the third day he suddenly went on leave although our appointment was booked.

On all the three days, we were asked to conduct sets of blood, urine and stool tests. They could have given all the tests on day 1 itself but they chose otherwise.
They could not determine the cause of illness and we were forced to go back

I was handed over a cheque numbering 276366 on account of refund of amount deposited, due to unavailability of cash at that moment.

Please note that this cheque was not honoured and was rejected by bank on being presented. On further enquiry, I was notified that the reason for rejection was “Signature differences”.

May please check at your end and advise what can be done in this regards.

I was trying to book an appointment at your prestigious hospital for my sister. But due to some error the amount Rs. 650/- was deducted but appointment was not give, . Error Message: Transaction declined came. On contacting Vijaya Bank and Citruspay both have confirmed that the transaction was successful at their end. Please refer the trailing mail from Vijaya Bank and Citruspay confirming that the transaction was successful at their end and has been transferred to beneficiary account. Please make arrangements for refund of the amount immediately. Its been more than a month now.

The transaction details are as follows:
Transaction date: 28.11.2016
Time: 20:24:08
Amount: Rs.650/-
Bank: Vijaya Bank
Name Priyanka

The details of account in which refund has to be done:
Name Priyanka
A/c No. [protected]
Bank: Vijaya Bank Overseas Branch, Bangalore
IFSC Code: VIJB0001401

Please refer to the mails received from Citrus pay and Vijaya Bank where they have confirmed that the transaction was successful at their end.
-----Original Message-----
From: PG Support [mailto:[protected]@citruspay.com]
Sent: Thursday, December 01, 2016 3:55 PM
To: HO - Planning - Pritimay Mandal [[protected]@vijayabank.co.in]
Cc: [protected]@vijayabank.co.in; [protected]@vijayabank.co.in; [protected]@vijayabank.co.in
Subject: RE: Status of transaction [ ref:_00D15FGFG._50015XkC8K:ref ]

Dear Pritmay,

Greetings of the day from Citruspay!

With reference to your query, please find below details for successful transaction.

Transaction Detail
General
Transaction TypeSale
StatusSuccess
Date[protected]:21:26
Merchant Txn Id[protected]
Citrus Txn Id[protected]
Last Modified[protected]:24:08
Amount650.00 INR
Merchant Name Christian Medical College
Customer Detail
Name W0810244 P597851
Email [protected]@test.com
Phone No.[protected]
Address 3 1 2 INDIA 632004
Payment Detail
Payment Mode Net Banking
Bank Name Vijaya Bank
Card No.
Card Name
Card Type
Expiry
PG Response
Payment Gateway Citrus Plus (NB)
Auth Id Code 15783923
Issuer Reference No. [protected]
PG Transaction Id [protected]
Payment Id
Response Code 0
Message Transaction Successful

You could contact us for any queries on [protected], write in to us at [protected]@citruspay.com or contact us through our website www.citruspay.com.

Thank you for being our valued customer.

In your service always,

Warm Regards
Sheetal
Sr. Support
Citrus Payment Solutions

[protected] Original Message[protected]
From: HO - Planning - Pritimay Mandal [[protected]@vijayabank.co.in]
Sent: 1/12/2016 3:23 PM
To: [protected]@citruspay.com; [protected]@citruspay.com
Cc: [protected]@vijayabank.co.in; [protected]@vijayabank.co.in; [protected]@vijayabank.co.in
Subject: Status of transaction

Dear Sir/Madam,

The below transaction was successful at Vijaya Bank end. Kindly provide the transaction status from merchant/biller's end.

Vijaya Bank Ref No 13405260
Citrus Pay Ref No [protected]
Transaction Date 28/11/2014
Transaction Amount Rs 650.00

Regards
Pritmay Mandal
Vijaya Bank
ref:_00D15FGFG._50015XkC8K:ref

Regards,
Priyanka

Mob No. [protected]

R. Satish kumar a security guard was behaving very roughly with all of the patient nd thr relatives.. Nd wen i asked for his name.. He quarrelled nd warned me this is my name do whatever u want to do.. No1 is going to punish me., .. Wat a way be behave.. Ten wen i was in line frm 6.30am nd gone to take my father to nepro department (he was giving blood samples thr)..ten they told me to stand last... I even was trying to expalin everything but he not bother to listen anything.. Wat a behaviour as they r treating patient nd relatives as dog

Patient final report is not given during the discharge time and patient was forcefully discharged by the doctors even his condition was critical and the behavior of the doctors was so bad that we can not think about such reputed Hospital. Requested for report but not given and patient was brought by road to Jharkhand which is tough for the patient. No medicine was given .
Anyway, I request you kindly to send patient detailed report so that treatment can be made easy for doctor . Presently we admitted into the RIMS Ranchi.

Thanks and Regards

B. Surin
Ranchi

I went to cmc vellore on 1st nov 2016, to seek advise from dr. ranjit moorthy who is senior neuro surgeon.
But i was visited by 2 junior doctors (bijesh and sanil) at the opd on day 1 and day 2. both doctors didn't understand the problem i was facing.
They suggested for mri, xray and blood test, there was clear finding in mri but concerned doctor didn't paid attention to it, even on showing the exact point on mri film. rather he advised same pain killers and volitra gel.

On requesting why we i cannot meet the sr. doctor, he (dr. sanil) started telling stories about cmc policies and said if you want to meet moorthy you need to wait for 3-4 months. i had waited for a one and half month after taking online appointment but didnot meet the expected doctor. even the discussion reached to the moment of argument. on asking about the pain which i am facing he said he "dont know", may be some kind of mechanical pain.

This is a height, some body needs to take an action on this.

Regards,
Mayank lal
[protected]@gmail.com

Private appointment is cancelled gita rani das. Husband name mr. Rasik das. Purba gayen para road. P. S. Raidighi. South 24 parganas. West bengal. On dated: 19.10.2016. But misfortunely an amount of rs. 650. Please return money. A/c no [protected]. Holder name mrityunjay das. Union bank of india. Sonarpur br. Ifsc code ubin0554855. E - mail id - [protected]@gmail.com

As my father is in checking up under the supervision of a doctor of Cardiology,
It seems our right to get a seat to seat at inside of the department's corridor but the working staffs are not letting the patients to get in, but they are forcing them go out in the balcony in the sun, instead, and even the a long while is passing on bit the call isn't getting made too.
Authority should take a look over those situations, unless it would be seemed harmful and even insulting for such a highly recommended and prestigious hospital, .

I want the Authority to take a look and to take several steps to prevent such activities .

Dear concern, this is a review to inform you that I have sent some mails on your official sites and into your mail id's. I have got no response from your side, It's a really very poor service from a Big Brand like CMC Vellore.
I just want to hear from your side to help me out, and guide me to next procedures.

Dear Sir/, Mam
Greetings of the Day...
My Self Mr Anwar my daughter had undergone a right leg surgery on 02 September 2009 under your Guidance.But now a days she is getting pain again in right leg.I avtually wanted to know is there any iron rod fitted by you on leg or not.Please suggest me for the further treatment procedures and the estimated budget so that i can get it from the government.Kindly check the attachments of reports given by you at the time of discharge.
Patient Name- Muskaan Parween
Hospital No- 532847D
Kindly Please Revert my Mail as Soon as Possible, Will be Great Thankful to you..Even I am trying to get in touch with Dr Vrisha Madhuri But nobody is giving me that way to talk to her.Please Sugget me ...or call me on my mention mobile number.

Regards
Mr Anwar
E-Mail- [protected]@gmail.com
Contact Nos- [protected]

Dear Sir,

I have already paid but not any confirmation or transaction no. but your organisation Receive Amount Rs. 550/- on my Account.

Transaction Date : 14.09.2016.
My Card No. [protected]
Hospital No : 404334G
Name : BINOD SHARMA
Invoice No : W0722504 - A[protected]

Doctor Name : SANTOSH VARUGHESE

Please Sir, please refund my Balance.

I, smt purabi bhattacharyya underwent treatment cmc vellore hospital on 05/08/2016 with dr. Vinu mathew george, orthopadics 2 and sought for medical reports. I had made necessary payments of rs.110/- on 09/08/2016 vide receipt no.50820r422563 (A scan copy is attached herewith). It was given to understand by the dealing assistant at orthpadics dapartment that the report will be dispatched by post next day. But despite the lapse of considerable period i have not yet receipt the same. I had taken up the matter to the hospital authority on 27/08/2016 to look into the matter and arrange to send it to my postal address already provided together with the doctor's prescriptions and advices. Unfortunately, that have neither acknowledged or replied.
Further, i had approached to my insurance company for reimbursement of the expenses made by me at the hospital for the said treatment, who asked for submission of the doctor's prescriptions and advices. Kindly arrange to provide me the same also so that i can seek reimbursement of the medical expenses.

Thanking you

Purabi bhattacharyya
Hospital id no.654882g
Cmc, vellore

I have done my treatment 3 rd July.and I already pay 110₹ for my medical report.they told me they will send my gastro report through post.till now I didn't get my reports.I already contact through email .but I didn't get proper answer.irritating n embarrassing for me.
Dipjoyita
457253G
CMC Vellore
Gastro department

Dr. Arabind Panda is ignoring patients problem from mornig onowrds,
He is going out and moving here and there. He should not did like this.
Pls intimate him on the proper way.

Sir/ Madam This is to inform you that I Kamal Hossain(Patient) of west bengal, age 24 years male bearing Hospital No- 272989F had paid Rs 540/- for reappointment ( consultation fees ) for Dr.Dan Barnabas of Orthopaedics 1 unit on 29/09/2015 through net banking facility of State Bank Of India but no Appointment receipt was generated and the money was deducted from the account of the owner of the cyber cafe Bearing name- Dibbendu Roy, S.B.I Account No- [protected], Branch- Maslandapur, Branch code- 04636, IFSC Code- SBIN0004636, MICR Code[protected], West bengal. Then I again paid Rs 540/- for my appointment and this time I got appointment receipt. Please refund back the amount (Rs540/-) to above mentioned account so that I can get back the money from the cyber cafe owner. Thank you.

Request a refund As per the instructions made by CMC, the appointment slot should be reserved through online. while processing we made the payment and it shown as payment unsuccessful. but i received a message that amount of Rs.540/- has been debited from my A/c with POS txn at[protected]CHRISTAN29096-CHRISTIAN MEDICAL CO. on 02sep2015 at 01:29:15 Hrs. Though we sent mail to CMC, they are not responding. even we have placed a mail to syndicate bank main branch from vivek.[protected]@gmail.com, but we did not get any reply from them too. so please go through it once and resolve as soon as possible.

Request a refund As per the instructions made by CMC, the appointment slot should be reserved through online. while processing we made the payment and it shown as payment unsuccessful. but i received a message that amount of Rs.540/- has been debited from my A/c with POS txn at[protected]CHRISTAN29096-CHRISTIAN MEDICAL CO. on 02sep2015 at 01:29:15 Hrs. Though we sent mail to CMC, they are not responding. even we have placed a mail to syndicate bank main branch from vivek.[protected]@gmail.com, but we did not get any reply from them too. so please go through it once and resolve as soon as possible.

my first son was born in CMC hospital Vellore. during delivery my struggled lt without proper doctor and after 18 hours of struggling my first son was born with assistance of suction cup. he was diagnosed as autism. It is purely delay delivery after bursting panikodam - he was ibside almost 17 hours. please advise