Christian Medical College — Complaining about counter no.2 and pharmacy counter

Address:

NO 33, 14 TH STREET KANNAPASAMY NAGAR, KAVANGARAI

COMPLAINT LETTER

From 02/08/2021
KALESHA.A
No.33, 14th Street, Kannapasamy nagar
Kavangarai, puzhal Chennai-600066
To
HEAD OF THE DEPARTMENT
CHAD hospital
V4HM+QG5, Bagayam, Vellore-632002

Mother number: 621949X / Child number: 380249P / D.O.B: 20.07.2021 CHAD

Respected sir,
I am writing to you this letter to complaint about the unsatisfactory service of counter number 2 (Mr.solomon ) and pharmacy counter.

20.07.2021 my baby was born, hospital wrongly updated as old address from the old CHAD card, now we are in new place, I have requested counter no.2, He didn’t given proper answer, how to change, what is the procedure to change and all.

"Simply he said I cannot change the address whatever you can do, it's not my job." then why he is sitting in that counter.

21.07.2021 I ask him how to change he said letter format not here, you can write in blank paper (simply said)
Same I followed and submitted the letter after one week I came letter was rejected because of no hospital number and baby number.
1st daily itself if he would have informed us, we have avoided this situation. he is giving rude answer, we are paying off they should give the proper response.

30.07.2021 I came to collect the letter at 3.30pm he saw me and went out for break, I waited for him for 1 hour, he didn't come to seat. (I have video proof he is passing time in Aavin canteen)

Second one I came to pharmacy counter for two-person prescription they did not see mother number, 1st bought baby medicine they are asking more and more rupees in change like 3, 4, 7 rupees but they are not return the balance amount. ( 2 times I have stood in the queue for their mistake ) 2nd time for my wife medicine they are asking change how will I give the change already my change gave to them after I went to the shops and searched and bought change to amount (coins)

They are collecting liquid money (coins) from patient what they are doing with that money, Will everyone bring liquid cash.

In CHAD hospital I have seen most of the patients are un-educated peoples are coming for delivery how they have liquid cash.

Doctors are so good and giving calm answer, but counter workers are giving answers like government servant and rude.

For their mistake I have paid 140rs for change of address also.

Note: - He was making me Wandered for past two weeks, I lost 4 days salary and leave, Chennai to Vellore travelling expenses also.

Please take necessary action on them.

Yours faithfully

KALESHA.A