Christian Medical College Complaints & Reviews

This is a formal complaint regarding a hospital billing discrepancy at Christian medical College, Vellore. Tamil Nadu. (Bill no.-E920971). I am from west bengal, went there for my mother's check up, who is the patient named, Rebati Ghosh, Hospital No. 065723F. She was checked by the Obstetrics & Gynaecology, Unit 2 department, under a doctor named Minakshi Kumari. After multiple investigations the doctor suggested hysteroscopic polypectomy, thereafter the patient was admitted on 31st March in the G4W ward, the same day morning they took an advance of Rs.30, 000/- in the morning.
The same evening they asked to bring medicines of Rs.3705.47/- . Next morning, on 1st April, the operation took place, post operation, in the afternoon, they asked to bring another box of medicines of Rs.2669.40/-. Before discharge in the evening, the nurse told us to return the excess medicines that were not used in the pharmacy, and the medicines returned was of Rs. 3690/-. But the pharmacy refused to give us any refund or proof of the number of medicine that was returned, in fact nothing was given to us. Their saying is whatever medicines will be returned they will adjust with the final billing. This is a trick they are applying to all the patients so that nothing they need to refund and they can increase the final bill easily.

Then while discharged, the discharge bill was of Rs. 51, 166/-, which included the wrong charges of laparoscopy that took 2 times each 10, 000. After clarifying at the billing counter they have cut only one charge of laparoscopy of Rs.10, 000/-.
But they're still charging the other charges of laparoscopy of Rs. 10, 000/- in the new bill, the new bill total stands at Rs. 41166/-.

The patient has gone through the operation of hysteroscopic polypectomy, and no laparoscopy was done, yet they are charging 10, 000/- for laparoscopy which was not even part of the treatment nor it has been done.

After questioning, they claim that it was Hysteroscopy charges, but, Hysteroscopy charges as taken earlier by the hospital during investigation of the patient was only Rs.1470/-. Then why the charges go up to Rs.10, 000/- during the operation.

First of all, the first bill of Rs.51, 166/- was a wrong bill made by the hospital, which added charges of laparoscopy 2 times each Rs.10, 000/-
Normally, in distress a patient's family will not look at the billings and what charges they are including. But, I, being a doctor, looked over the charges and found that the hospital is cheating the patients in the name of treatment.

The pharmacy bills are never adjusted or refunded at the pharmacy rather they increase the main bill so that they need not refund anything.
Also they prescribed the same number of medicines to every patient in the ward and the rule is at the end it'll be returned at the pharmacy whatever is not used, and the bill will be adjusted at the main bill.
Again, being a private hospital, they do not keep any proof at the hand of the patient, after returning medicine they will not give any slip that you have returned this number of medicines and you will get this much money as refund . So, they can easily increase the final bill.
Before the operation the doctor gave us an estimate of Rs.30 thousand and maximum 35 thousand charges of the operation and after the operation they increased it including returned medicine charges which I paid separately before.

Even the hospital takes charges for providing us our own reports of any tests, after paying money for our own tests, the hospital refuses to give you the reports, unless you pay extra money for purchasing the reports. And the reports they are giving after payment is not seperated, it is only an treatment summary, Which should be given without any extra payment, as it is a patient's common right. These are totally against hospital ethics .
The patient's family can not even look over the reports and ask their doubts to the doctor on the second visit after the test, because they have not provided the reports.
In our case the doctor didn't tell us the whole USG report before operation. she only said your mom has one fibroid and one polyp, You should go for hysteroscopic polypectomy. Whereas after getting the discharge summary and buying the reports we came to know that she is also having one another fibroid and also adenomyosis.

They do not even release the reports even on the day you pay money for it, they will only release after all your visits to the doctor have ended. Then how a patient clarifies their doubts.

I strongly protest against the hospital rules and billing discrepancies which they are creating with every possible patient but being layman it's hard for a patient's family to understand or look at every charge they are holding.

I have included the dispute proof showing all the details of bills. Also, if any further information or evidence is required I will be providing the same.

Kindly look into the billing discrepancies of the wrong charges of laparoscopy that was not even done to the patient. I will request you to look into the issue so that I get back my refund money. . I hope to hear from you as soon as possible upon receiving this letter.

Please contact me at:- [protected]@gmail.com.

I booked my appointment with a senior doctor of CMC with rs900 through online portal. When I went to meet my appointed doctor about my problems the staff said, "the doctor is not available today, you've to consult with a junior doctor." Now my question is why they take an appointment when the doctor will not present that day and without my concern they just provide me another doctor. I didn't spent my 900 rupees to consult with a junior doctor. My problem is serious, that's why I came here all the way from Kolkata to get the best treatment. If you're taking an appointment of a perticular doctor please give us treatment from that doctor. I seriously think it's a harrasment for a patient like us.

I am R Krishna Swamy and I am from Madanapalle ANNAMAYYA District Andhra Pradesh.

I booked an appointment with Dr. Richa Gupta in Respiratory medicine clinic on 31 JAN 2024 10Am
I visited the doctor on 31 Jan 2024 at 10Am and I came to know that Dr. Richa Gupta was on leave without any prior intimation to the patient. Later our appointment was seen by another doctor and the another doctor advised us to take appointment on 03 Feb 2024 with Dr. Richa Gupta

For the appointment with Dr. Richa Gupta I paid Rs.800 for private consultation.

On 01 Feb 2024 I booked an appointment with Dr.Jeremy Bliss D in Orthopaedics 1 clinic.

I visited the clinic on 01 Feb 2024 at 10:00Am and I came to know that the doctor was on leave without any prior intimation to the patient.

For this appointment I paid Rs.900 for private consultation.

Now again the CMC management asked us to visited another doctor which we didn't booked.

This is a clear sign that management is not sending a prior intimation to the patient if the doctor is available or not and still there are charged the amount from the patient.

I followed all the terms and conditions of my appointments. Now it is the mistake from the doctor/ management for not sending an prior intimation to the patient.

Now I need to get the refund for both the appointment from CMC.

Regards,
R Krishna Swamy
[protected]

Doctors are very rude while talking to the parents. Since my 2 years old son was admitted into convulsion and heavy fever they want me to take LP but I'm not interested as my family doctor says not needed at this age. But they wants us to take LP. Even all the doctors are juniors we are not much enough confidence to accept. My sister was worked as a staff nurse she said not needed for LP. But doctors are rude and they want LP if we are not ready to they didn't even bother about my son. Simply ignoring and moving to another patient one of the worst level doctors are there, please consider this and take action. Paediatric emergency ward 430 and room no 2.

1- At 08.12.23 around 11.00pm we came to labour ward with my wife she is already having labour pain from 7.30 itself... And she got bleeding from 12am itself we tried to convey this thing to staffs but completely they not responding us and very rude response... And they left her to lay on floor itself... around 4.00 am only they made appointment... Simple they are telling beds are not free ... CMC is not having sufficient beds is not acceptable

2- we requested to change attender because she was with patient from long time so we requested but reposes is very very rude ... That lady security simply through our tag to dustbin ( actually our mistake is there we change tag by own we accepting our mistake) if they responded with respect and politely means we aren't raise this compliance...

Hopefully we waiting for your response... Thankyou

The behaviour of security at the 2nd floor MRO 210B is too bad. He used bad language in the queue of patients. He creates a diversity of religions. At the time of checking, he found a Tamil patient and asked to be in the queue in 1st from the 9th position. We all are patient here and urgency is needed for all of them but why has the security brought him to the first position?
So this is for your kind information, please take necessary action in this regard.
Thanking you
Jiban Krishna barman
AB29484
03/11/2023

Hospital work too slowly becouse The doctor will understand his own time and not the patient's time bucuse patient's not time velue only doctor time velue but payment patient

Dear Sir,

My wife is registered as a patient in CMC. Her registration number is 332658C. She had an appointment with ENT Specialist Dr. A M Varghese on 24/10/2023 at 10 am. I made this appointment from Australia and was given this date and time after paying the requisite fees.

We presented ourselves at the counter half an hour before the appointed time and was given token number 31 for room number 1. We were told that the doctor will call us within an hour.

We saw that the token numbers were coming up randomly on the screen and were staying there unchanged for 50 minutes at a time. Which is not possible unless the doctor was attending to many patients at the same time without showing their token numbers on the screen. There was always a queue at the door of room number 1, which substatntiates my view.

We waited there for 3.5 hours without any call. When we went to the counter, the clerk confirmed that the mentioned time in our appointment confirmation slip from CMC has got no relevance and if someone values his time, shouldn't come to CMC. The hospital doesn't care if we wait like mute cattles for whole day or not.

We came to CMC from a far corner of the globe with a high idea and we left the hospital at 1 pm without getting the treatment, with a very low idea about the management of CMC.

Can you please ensure that the CMC sticks to the appointment time and ensure the patients are getting treated serialy as per their token number? CMC should also consider the patients as human beings who can also have some value of their time.

Regards,
Malay Chatterjee

My mother cant walk properly and was on a wheel chair.. though every guard were patient and helpful but this man 'Rajnath kumar' was indecent, rude.. used vulgur language and also threatened me.. i dont know what gives the the right to behave in this way but i will make sure this doesnt go overlooked .. he disrespect my parents. When i had an query he ws arrogant and said why are you asking me . Then he started using vurgar language. If not looked into i think this might defame the name of the hospital . A very bad person and he dosnt deserve to be in a kind and noble place like this.. please do look into the matter .. i would also like to place a police complaint on this

We are try to explain the scenario about the insurance policy, the person who is in the counter is not ready to listen anything. Just ignoring. We never seen this kind of worst response anywhere. Because of this, we couldn't complete the discharge process and we struggled more than 6 hours.

Hello,
I am writing to express my serious concerns about the treatment of cancer patients at CMC Vellore hospital. Patients are consistently called in during the morning and left waiting until evening without explanation. Additionally, the behavior of doctors and nurses has been consistently rude. Immediate action is needed to address these issues and improve patient care. They shout at patients who are so fragile an mentally disturbed due to the disease. People from all over the India come to get treated in the faith of being taken care but the management is so rude makes patient run from room to room and floor to floor just to take permission from one doctor or other! The doctor’s spent most time chatting with each other and enjoying leisure time in cafeterias!
Kindly address this issue because it is very devastating for the patient and their family.

My name is DEWANTI DEVI patient ID is AB06386 suffering from right shoulder pain.
My appointment time was 10:00am in room number is 15. But doctor not available in.

My wife had an appointment with general neurology today in Ranipet campus A402 - room 31A and my token was G11. After having waited for almost a year to get to Neuro we are very much disappointed. The doctor keep on saying there is no problem, though we are continuously giving symptoms, the doctor says he already read the history and he found nothing without any MRI or any other Neuro related testing .. He didn’t even question why we are worried and not lending attention to our problems.. now we are returning back to Saudi with a lot of disappointment with this doctor

I am writing to express my deep disappointment and dissatisfaction with the treatment provided to my uncle, who was diagnosed with blood cancer and chronic kidney disease (CKD) and received treatment at CMC, Vellore. Our experience at your esteemed institution has been far from satisfactory, and I feel compelled to bring these concerns to your attention.

My uncle was admitted to CMC, Vellore for almost 20 days, during which we faithfully adhered to the protocols and followed the instructions provided by the medical staff. We arrived at the hospital every day at 8 am and returned home around 7 pm, except on Sundays. Initially, we were informed that we could opt to undergo the chemotherapy treatment in any hospital closer to our home. However, after considering the reputed services provided by CMC, Vellore, we decided to continue the treatment at your facility.

What truly appalled me throughout this ordeal is the lack of consideration and empathy demonstrated by the doctors towards us, despite the fact that we are also working professionals trying to manage our personal and professional responsibilities simultaneously. We made it a point to arrive early in order to secure the first patient token number, but despite our efforts, we were forced to wait the entire day merely to obtain the doctors' signatures. This experience was in stark contrast to our previous experiences at Narayani, where we were impressed by the seamless process and efficient management.

I regret to inform you that due to these recurrent issues and the evident inefficiency in your services, my family and I have decided not to seek any further medical treatments at CMC, Vellore. Additionally, we intend to share our disappointing experience with our acquaintances and within our social circle, which will undoubtedly impact the reputation of the institution. It is my sincere hope that you take this feedback seriously and make the necessary improvements to enhance the efficiency and patient experience within your facility.

I kindly request you to investigate the matter thoroughly and take appropriate action to rectify the issues mentioned. The patient ID for my uncle is 493406P. I trust that you will address our grievances promptly and provide us with a satisfactory resolution. We sincerely hope that no other patient has to endure the same inconvenience and disappointment in the future.

Urology Dept Doctor (name don't know), very casual, don't listen to me properly, I really feel bad how he told me "; Forget about your left kidney", unprofessional I must say, only giving so many test, CMC has became business hub and forgot it's glorious past. He can't suggest me any medicine for hydronephrosis as my condition is not bad, I am not feeling any pain or problems as such, still he persist to remove that kidney. Very very disappointed with CMC Vellore. They are known for medicinal treatment and avoiding surgery. I think that is past..

Staff nurse are very rude with small baby's and there is no immediate response from the doctors to treat the baby's in emergency ward. Negligence of treatment.long waiting time for small baby's treatment

It is submitted that i m a not the resident of this state and came here from other state for treatment of my father who is senior citizen and having a orthopedic problem. During the process of treatment it come to notice that the information provided by ur staff not complete and non cooperative, after taking payment in cash counter they didn't give the correct. room no and right information, my self moving here and there and after with my father self again came from that staff for take information but said staff again not giving proper information. During this period my father is a senior citizen and feel to much pain in his leg and not able to walk.

Further in surgery dressing counter docter is absent and patient are standing in que, many times we asking from other a staff when they attend the patient, they said that docters are not hera. After waiting near one hour docter is comming. Whenever the dressing staff not handel and proper dressing the patient .

We are hoping and coming from other state for good service by CMC but we are disappointing.

We are come here for treatment not for research.

We can hope that U will be improve ur service better for patients and they will not suffer. Most of them senior citizen.

Doctor's are take too much long time for treatment, we are from other state and poor family' and possible to stay here for long days, we are came here for as soon as possible treatment, but docters are strech to long, poor family' people facing very difficult to stay here and treatment.

Many time we asking doctors and cash counter staff give me a short date for appointment, my father is a senior citizen and his wound is smelled and day by day its condition is bad, but they didn't show their humanity.

I'm requesting u for please atleast help people don't waste their time, they came here for very hope, . But function o[censored] r hospital is very disappointing, hopeless.

Make different counter for senior citizen, atleast they never face difficulties.

By baby was born preterm at 30 week with 1365gm weight after one day of admission he got pneumonia they put the baby on ventilator then after 3 days he got another pneumonia because of old ventilator( known as VAAP) then after 8 days of treatment he got the third pneumonia( aspiration pneumonia).. my baby was under dr PV Varghese this person medical licence should be cancelled on medical grounds he doesn’t know the treatment of pneumonia and worst team of doctors with him with no experience.. they just keep on experimenting on the baby ..please please my baby is no more in this world you people please don’t ever admit your baby in cmc they will kill your baby

To,
Christian Medical College

Vellore District
Tamil Nadu
India
632004

Patient ID-970304P Bed Prakash Shaw
I (Prashant Kumar Shaw. S/O- Bed Prakash Shaw) am writing to complain about admission billing for my father’s treatment. My father was admitted in CMC Vellore hospital from 07.03.2023 to 14.03.2023. I was way sure to get a good treatment from CMC Vellore hospital but did not get proper response.

Kindly find the below mentioned point:

I have booked an appointment (07.11.2022) in CMC hospital for ENT-1. After all examination doctor suggested me to visit General surgery, Neurology and Dental. Based on Doctor’s internal referral I got all appointment.
After visit all above-mentioned department, neurology department confirmed me to do surgery and they give operation date by Jan first week (Due to financial issue operation was postponed from my side)
Finally, I got a call (03.03.2023) from Neurosurgery department and confirmed to come hospital for the surgery.
My father got admitted in hospital by 07.03.2023 and Doctor confirmed the operation date 10.03.2023. Suddenly doctor postponed the operation from 10.03.2023 to 15.03.2023.
In between hospital done repeat MRI, CT scan and X-ray test and daily blood test. (Report attached for reference)
Finally, on 14.03.2023, Doctor changed the plan and they cancel the operation and referred to General surgery and I paid hospital Bill 37365.00+repeat MRI & CT scan charge. (Based on my insurance, I planned for this treatment but during discharge time I have paid cash- Hospital suggest to cancel insurance and paid cash for admission).
If hospital taken an admission for operation/surgery and without surgery doctor given discharge, then why Hospital is charging 37365.00.

Based on Nov'22 month MRI reports, why doctor not taken this kind of decision in Nov'22.

Why this type of decision taken after admission. They should take this decision in OPD based on MRI & CT.

Due unnecessary bill 37365.00 I am out of fund and taking loan from family for general surgery.

Now I am expecting the payback from your hospital authority as prompt as possible.

I look forward to your timely response.

Regards,

Prashant Shaw
[protected]

To,
Christian Medical College

Vellore District
Tamil Nadu
India
632004

Patient ID-970304P Bed Prakash Shaw
I (Prashant Kumar Shaw. S/O- Bed Prakash Shaw) am writing to complain about admission billing for my father’s treatment. My father was admitted in CMC Vellore hospital from 07.03.2023 to 14.03.2023. I was way sure to get a good treatment from CMC Vellore hospital but...