Christian Medical College — facing problem in cancellation or postpone of appointment

Address:

Kadapa, Andhrapradesh

Respected sir/madam
My mother is one of the patient in cmc she is suffering from breast cancer her patient i'd is 831198h. Today we have appointment in medical oncology department due to lockdown we are not able to come so i want to cancel that appointment from two days onwards i am trying to postpone or cancel in cmc mobile app but it is not cancelled or postponed that appointment cost is 650 it is high amount for us that amount also very important for us please help to cancel or postpone that appointment please solve my problem