Christian Medical College — Insider case papers

I had written an email with subject line - Indoor case papers - Saroj Devi - hospital number 591547B - for requesting ICP for my mom on Nov 03, 2022 and have sent 4 follow ups till date (Nov 16) . I also visited the Ms-office 2 for support three times but no help. They keep on saying that they will reply but have not responded yet.

My mom was admitted twice and i have to claim around 2.5 lakhs from the insurance which will be denied in case i am not able to submit ICP by this friday, i.e, 18th Nov.

Please help me here. Request you to please share the ICP at the earliest.