[Resolved] Cigna TTK Health Insurance — reimbursement process is very bad | |||||
Dear sir, I was sent medical documents to goregaon mumbai address 14th december 2018 after discussion with customer care via speed post. I have received message from speed post, your is parcel delivered goregaon address on monday 17 th december 2018. I have call again and again to customer service team what about the my reimbursement, but customer service team not provide proper information. This person told your parcel not received yet, in our nothing available information available in system, we will transfer your call to claim department. Also claim department person told, we have not received reimbursement documents for goregaon office, i have asked her give me goregaon office. He was told number not available. Refer below information Policy number prohlr[protected] Please solve this issue and quickly do some action on this issue. I am waiting for responding. Regards, Shamrao mali Mob no [protected] Was this information helpful? | |||||
Jan 30, 2019 Complaint marked as Resolved Cigna TTK Health Insurance customer support has been notified about the posted complaint. Verified Support Dec 21, 2018 Cigna TTK Health Insurance Customer Care's response Dear Mr. Shamrao, We regret the inconvenience caused, we have escalated your issue to the concerned department. Our team will get in touch with you soon. Regards, Team Cigna TTK Verified Support Jan 30, 2019 Cigna TTK Health Insurance Customer Care's response Dear Mr. Shamrao, Our customer care team has taken note of your complaint. Your complaint is under process. Regards, Team Cigna TTK Verified Support Feb 13, 2019 Cigna TTK Health Insurance Customer Care's response Dear Mr. Shamrao, We believe that your concern has been addressed by our team. For any further query, you can reach out to us. Regards, Team Cigna TTK | |||||
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+91 22 6170 3600
+91 22 4098 0980
+91 33 4411 4300
10th Floor (South side) - Commerz, International Business Park, Oberoi Garden City, Off Western Express Highway, Goregaon, Maharashtra, India - 400063
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