Cilory — order id: [protected]

For order: [protected]. I have done payment from phone pay with transaction i'd: c1909131020247671273873.
My order is not placed.
I thought problem is with phone pay app. I raised ticket there. But they mentioned issue with merchant.
I am attaching payment details in attachment. Please give me money back.

I am not aware issue is with phone pay or cilory. But i haven't received my money nor product.