Cinemax — staff behavior

Address:

Nagpur, Maharashtra, 440001

Hi
This is ankita and i had gone to watch anabelle 3pm eng show today 28th aug 2017 at cinemax nagpur. I required 3 tkts. I was asked for an id which i did not carry but my other 2 friends had id. But the employee at the box office was not satisfied and asked for ids for all tickets and was extremely rude.
1. If id for all person are required why don't you mention it in the ads.
2. Booking tickets from book my show i was not asked for any id.
So why this nonsense only when i am booking it directly from the box office.
It was a sheer waste of time for me and my friends and an awful experience.
I am a 30 year old woman even if i look young i am sure i don't look under 18.
If the staff cannot provide a good experience for the customers i don't see a point in them sitting at the window and then the customers are blamed for rude behaviour.
I really don't know if this mail will make any difference but since i have nothing else to do as i have already missed my movie because of your un-professional staff, i thought i might as well take a chance. As it is i don't watch too many movies at cinemax i am sure i won't be returning to watch one any time soon.
Regards
Ankita