Circum Navigation — Fraud/ misleading information and misbehaved by the director and employees.

Address:	New Delhi, Delhi, 110076
Website:	www.circumnavi.com

Hi all,

This complaint is regarding circum navigation resource management pvt. Ltd. - (304 deenar bhawan) nehru palace new delhi. 110019

I have applied from them for the canada pr. They took 93000/- including fees for entry with me. Ms. Sarika were handing my case. She said that i need to appear for the iltes exam. No band was told to me. I got 5.5 overall. Ms. Sarika never told me that how many band is required to get the ilets clear.

Also she never called me after i get my ilets score, i my self-called up the consultancy and given information about my ilets band, then you (Shweta) told me that my score are not eligible for canada pr. As ms sarika left the company and nobody for the circum has informed me it any time. When i asked about my fees back ms shweta who is handling the case now told me that money will not be refundable as my score is not eligible for canada pr. She misbehaved with me. I have all voice recording with me also she is not replying any time. I asked to share her the senior number, she said she is the ceo of company and the director of the company also rude replied that money will not refund in any case.

Ms. Sarika who was handling my case initial has informed us that is fees is totally refundable, hence it is stamped in the invoice also, i have invoice copy, on the invoice copy it is mentioned fees is refundable but now they are denying with it. They are not sharing their senior number i am very much harassed the way they treated my case. It is totally unacceptable and unethical. I am middle class salaried employee, that was my hard earned money which i given to this fake consultancy. And when now i am asking my money back this consultancy is not replying me properly. Also miss - lead with the information. I was not told the clear things about the placement and also about the iltes score, only they told me i need to appear for the exam, band score was not clear to me also it is not mentioned in their bond paper. I am very much tensed also disheartened with the behaviour of ms shweta. I want my money back also action against ms. Shweta. If this consultancy is professional, they should not hide anything form the customer just to earn money, this totally shows the trust issues. Issue of miscommunication and hiding the information form the customer.

I need my money return in any case as it is my hard money which i given to them. I hope you understand my grievance and take strict action on it. And also ask to senior come into the picture and take the case on urgent basis.

Regards,
Anurag sen
[protected]@gmail.Com

Further communication of consultancy (Misbehaved) as below :-

Notice: anurag sen and garima sen's disruptive, threatening, and violent behavior
Inbox
X

Legal compliances
Jul 26

To me, management, circumnavi, pooja, shweta. Mathur

Date: 26.07.2016


To,

Anurag sen and garima sen,
Address: h. No.14, 2nd floor, jeevan jyoti complex, madanpur khadhar, new delhi - 110076

Subject: anurag sen and garima sen’s disruptive, threatening, and violent behavior in office premises.

Dear anurag sen and garima sen,

This email is to bring to your notice that there was an incident which took place at our office premises which was held between anurag sen and garima sen with senior management of the company. Mr anurag sen who is a said client of circum navigation as per the signed legal document brings his wife (Garima sen) and started shouting at ms shweta (Our documentation executive) having no base of the argument, and showed violent behavior. Even after the number of explanation and clearance of their queries and questions with a correct resolving answers and solutions, anurag sen and garima sen did not stop to misbehave with people available at the office.


1. Following are the reasons that we believe was an unethical, unprofessional, disruptive, threatening, and violent behavior.


A. On[protected] anurag sen and garima sen, came to the office that too without prior appointment and started shouting and misbehaving with ms shweta and our senior management team and started offending by using inappropriate language and gestures. They demanded to meet the director of the company being in the touch of documentation procedure with shweta. Said various statements like: “case kr dungi” “jail jayegi tu” “haraam ka paisa khate hain” “sharam naam ki cheez nahi hai”.


B. Not only that, anurag sen and garima sen visited the office on[protected] and threatened company’s director ms pooja by saying he would slap her, anurag sen and garima sen constantly banged on people available in the office by shouting continuously, under the roof of the office and disrespected in front of number of people. Anurag sen threatened to slap the director at the premises, which shows threatening behavior and comes under the unprofessional manner. Hence, we seek and demand an urgent apology from anurag sen and garima sen for his and her behavior to ignore further strict actions taken by the company.

C. We seek an urgent apology for the unfortunate incident, if not we may process your file for the permanently closure as per the signed agreement which states circum navigation is entitled to terminate this agreement immediately where: your behavior is as such that it is impossible to provide you any service with no refund as the case of permanently closure because o[censored]nacceptable, disruptive, threatening, and violent behavior.


We would further like to say that, you are not allowed to visit office whenever you want to visit without taking an appointment to meet with the concerned person, or come with people with different types of threatening warnings. We are a team of professionals and would like our clients to behave professionally as we does. We will not entertain such kind of threatening emails/messages, warnings from your end or your source as your family or friends. Furthermore, we would also like to inform you that we would be in direct conversation with mr anurag sen who is our client as per our database, his spouse/relative/friend was not the first source of contact and would never be entertained anymore with any queries or questions. Please be informed that mr anurag sen needs to get in touch for processing of the file only, if the urgent apology is been made to the higher management aswell as to the documentation department.

Due to your abovesaid unfair conduct, my client has suffered lot mentally, reputation wise. The losses suffered by my client are countless but just for the sake of compensation, my client assessed the same to the tune of rs. 2, 00, 000/- which you the abovesaid addressee is liable to reimburse because the their reputation in front of the whole staff of the company has been affected adversely.

We, therefore, through this notice call upon you the abovesaid addressee to refrain yourself from such kind of tactics and also for tendering the written apology for your acts and deeds and also to reimburse the losses suffered by my client in means of (Disrespect in front of the whole staff, mentally harassment, threatening to slap etc) to the tune of rs.2, 00, 000/- within 10 days from the receipt of this notice, failing which we have clear and definite instructions from the company to initiate consumer as well as civil proceedings against you entirely at your own costs, risks and consequences which you may please note.


Thanks & regards
Legal compliances team
C/o circum navigation resource management pvt ltd.
304, 3rd floor, deenar bhawan, nehru place, delhi-19


Anurag sen
Jul 26

To legal, management, circumnavi, pooja, shweta, bcc: garima
To all,

Address: circum navigation resource management pvt ltd.
304, 3rd floor, deenar bhawan, nehru place, delhi-19

As per your mail above, we would like to highlight below points.

We called upon shweta so many times in the past but she never turned up with any reply also we mailed her twice or thrice about our grievance but she never responded over mail (Attaching all mail details) i sent to her, every time we called her but she never called us back with the solution.
Also when we started our process with circum navigation resource management pvt ltd.
No body from your staff (Sarika, shweta) never told us that we have to come with an appointment and was told that we can come down to you office at (Any time in office hours) if we have any problem or grievance related to our canada pr case.

As per today's case 26th july 2016 we (Anurag sen & garima) never shouted or misbehaved with shweta, we did waited at your reception nearly about 45 mins. Just to get her. When she came we discussed about all the in miscommunication/ poor services being provided by circum navigation resource management pvt ltd.In the past. When she was unable to explain the things we simply asked for the seniors in a very polite and humble manner then she said she is the ceo/ director and decision maker of the company. Also while we spoke in the past she used the same wordings over phone as well, (We have phone recordings for the same) dated on 22/07/2016. And today (26/07/2016) also we never misbehaved her you may asked to your staff (Shweta) as well as your receptionist in case we would have shouted on her your receptionist surely came to know about the situation then and there.

When we were simply going back from your office after our unsatisfactory discussion with shweta then all of sudden she taunt to me with louder voice that (Mr. Anurag aagye sy aap appointment lyekar aana, aur bina appointment k office mian mat guss na hum aap logo ke liye free nei baithe rehte), she behaved like that we are the beggar or thief and asking for the undue favour from her. She insulted in front of your staff at the reception. You may asked to the employees present at that time on the reception. We felt that it was insulting and unprofessional act by any employee. As a matter of fact we never wanted to come to your office we only came because we did not get any response from any of your team member.

Being a professional any of the employee from any company can not use these words in any organisation it is simply case of harassment and making mentally disturbed to the customer. We paid fees to your company what ever was asked to us. And being a client we have full right to know about the things and its your (Circum navigation /employees) responsibility to give satisfactory reply, we as a customer has full right to come to your office in your office hours to know about our case, if prior appointments are required it should be mention in your mail or in your contract which was not there.

As far as the misbehaviour concerned with the management team, we never shouted any of the seniors/ employees moreover the words used by the member from senior management (Pooja) are (Bhikarion ki tara aajatye hain paise mangne, karlo jo karna hai, kar do police complaint, paise wapsa nahi milye ga, aur hum jail bejyngye tumehe).

The senior management started offending by using inappropriate language and gesture, member from senior management even pushed my wife garima out off the office by pushing her badly, she thrown my mobile on the floor very badly, also called up whole (Male staff) just to beat us and threat us, the senior management were too loud and using abusive language / gesture with me as well with garima. Senior management (Pooja) provoked me by using abusive language and threats to me like (Jo karna hai karly main paise wapas nei dungi tu muje janta nei hai, aur main ghar sy utwa lungi dono ko) and showed her violent behaviour with the words to me as well as my wife. Me (Anurag) never said i will slap her, she used this word to me and said (Bahar nikal yahan sy, aa gye bhikariyon ki tarah nikal yaha se nehi tho bhut peetaga) she was pointing out finger to me and to my wife and her gesture were totally violent and unacceptable and threatening.

My wife garima is totally under shocked and scared after seeing the behaviour of your employees (Male) & senior management. Due to above unfair conduct my wife garima has suffered lot mentally, she is unable to get out of the situation. As she is in big mental trauma, by the treating act of your some of the employees. As some employees came to her, and hold her hand tightly and pushed her to throw out of the office main door as instructed by the senior management. This act was totally unethical as a human being. Here i would like to clear in case something happens to me or my wife garima (Mentally or physically) circum navigation resource management pvt ltd. (Senior management or employees) who soever involved in this matter will be responsible.

Please note after all this i took my wife to the doctor as she is a heart patient and the created scene (Threatening and violent behaviour from your company side) was totally big shock for her, she got faint in mid way while we returning to our home from your office, and i consulted with the doctor he said that she is under big trauma as she is scared/ mentally and emotionally disturbed and on complete bed rest. I spent a lot of money on my wife's immediate treatment. If your senior management is asking for the compensation (For misbehaving, unprofessional behaviour) kindly explain why should we give compensation as me and my wife already suffered a lot (Mentally, physically emotionally, and threats we got from your side) in your office premises.


As far as my legal agreement concern with circum navigation resource management pvt ltd., i was never happy with the services of your employees in regard of (No response from your team members, despite of many reminders - calls/mails). Even no body has replied that who was the concerned person after sarika left the company, this is totally unprofessional unethical / unacceptable from any professional organisation. We given a hefty amount as fees and we have full right to know any thing related to our case and no one from your company can deny with it. We sent so many mails to shweta even to your grievance team on 22/07/2016, but there is no reply from any of you. (Attaching the reminder mails). Now please explain me what should i do when any of your employee is not reverting on my mails. When we spoken to shweta she said she is the director /ceo of the company and the decision maker authority of the company and she said this my final decision that i will not share any detail of any other senior person from the company. Hence we were not left any option despite to come to your office for the discussion.

Now i am surprised how come so many senior person came in to the picture after my visit to your office. Also when i mailed to your grievance team no one has replied and showed the gesture of responsibility from circum navigation resource management pvt ltd.

With the services issues (As i mentioned above), i asked for the return of my fees which is totally acceptable from a customer side. If circum navigation resource management pvt ltd. Can not refund with my mentioned reason. I need a explanation from your side.

As far as apology is concerned i will asked to your senior management and the employees who has harassed to me and my wife send me a apology letter from the company side and also you are giving me indirect written threats for compensation of rs. 2, 00, 000. As this is a moral responsibility of any company to reply his/her customer on time, and this is unethical to threat (Physically/mentally/emotionally/monitory) to their customers in their office premises and after that to sent these threatening mails.

Here one more case of mental harassment is from your legal team that they sent 3 mails of legal compliances in span of 45 minutes today, which is totally the act of mental torture and harassment. If it is there in your legal agreement that you can misbehave with your customer, in front of your office staff and also can use abusive gesture and language. Kindly send me the written policy of your company with this clause, that you have right to misbehave with your customer.

Also once more i would like to remind you in case something happens to me or to my wife (Physically /mentally / emotionally) by any of your further unethical acts, it's my written complaint that the senior management of circum navigation resource management pvt ltd. Will be responsible.

Now i hope the case is understood to you all, and i believe being a professional company your act should not harm to me and my wife (Mentally/physically/threatening) in future. Also kindly treat this mail again a grievance mail from the customer of your company.

Hope for a professional and responsible reply from your legal/ grievance/ management team.


Regards,


Legal compliances
Jul 27

To me, management, circumnavi, pooja, shweta

Date: 27/07/2016

To,

Anurag sen and garima sen,
Address: h. No.14, 2nd floor, jeevan jyoti complex, madanpur khadhar, new delhi - 110076

Subject: anurag sen and garima sen’s disruptive, threatening, and violent behavior in office premises.

Dear anurag sen and garima sen,


We would like to inform you that the last notice has been sent after successfully reviewing the footage of cctv cameras connected at the office premises, considering the footage of the cctv cameras the notice has been sent for your wifes (Garima) and yours (Anurag) wilful actions at office premises on 26th july 2016 which clearly shows and prove the other way story which does not match to your told incident.

Unfortunately, we do not accept anything like that (Unacceptable, unethical, disturbing, disruptive, threatening, and violent behaviour) which could harm or affect our employees, staff or directors by any means of their reputation or otherwise at any condition or cost. We would like to inform you that your case for pr canada has been put on hold until the matter is resolved, furthermore you may expect further civil actions taken by the company regarding the same issue.

We would also like to state formally that we would not be entertaining any kind of conversation on the same matter if it has to do anything else, other than the apology for the situational caused behaviour.


Thanks & regards
Legal compliances team
C/o circum navigation resource management pvt ltd.
304, 3rd floor, deenar bhawan, nehru place, delhi-19


From: anurag sen [mailto:[protected]@gmail.Com]
Sent: 26 july 2016 22:17
To: legal compliances
Cc: [protected]@circumnavi.In; [protected]@outlook.Com; [protected]@circumnavi.Com; shweta mathur
Subject: re: notice: anurag sen and garima sen's disruptive, threatening, and violent behavior


Anurag sen
Attachmentsjul 27

To legal, management, circumnavi, circum, shweta
To all,

Address: circum navigation resource management pvt ltd.

304, 3rd floor, deenar bhawan, nehru place, delhi-19.


We would like to inform you that treat this mail as reply of your below mail (27.07.16) and this reply is being sent to you after the successfully reviewing the voice recording (Detailed discussion) with us of dated 26.7.16 at your office premises. We would like to inform you that we have all voice recording with us. Starting from the beginning which includes detail discussion with shweta mathur and in the voice recording it clearly heard that shweta mathur has raised her voice in front of her team members at your reception by saying the words (Mr. Anurag aagye sy aap appointment lyekar aana, aur bina appointment k office mian mat guss na hum aap logo ke liye free nei baithe rehte). When we were simply going back from your office, she stopped me and my wife and insulted us in front of the employees of your company. We have voice recording for the same with us.

As far as cctv footage are concerned i am thankful that you mention about the cctv footage. By the cctv footage you can see the violent gesture of pooja as she came out from inside from your office, and she was loud from the beginning and pointing out fingers on us. We were sitting on the sofa and asking her to sit down and to talk in low volume. Which you can see are gesture in the cctv footage. And we politely asked to pooja are you the senior person of the company?? Her language was (Han bol main he hun senior main director hun bol kya bolna hai tuhje aur paise tho wapsa nahi hongye, and pointing out finger on me and my wife and said getup and get lost from my office). I suggest you to go through with the cctv footage once again to clear the matter and to see "whose gesture were violent". Moreover she raised her voice at the top and misbehave and abuse to me and to my wife by using words like (Bhikarion ki tara aajatye hain paise mangne, karlo jo karna hai, kar do police complaint, paise wapsa nahi milye ga, aur hum jail bejyngye tumehe).


After that male staff came out from the inside and pushed my wife badly and pooja thrown my phone on the floor and damaged it (Attaching the damaged phone pic for your reference).

It was the clear act of (Threatening/ violent behaviour/ disturbing/ unethical and unacceptable). This case already harassed me and my wife a lot, as i mention in the previous mail my wife is suffering from mental trauma, she is on bed rest and will take time to recover from this mental trauma. Moreover i spent a lot of money on my wife's treatment and going through with a huge monetary loss after this case.

Once again i would like to remind you, if any thing happens to me or to my wife (Physically /mentally / emotionally) circum navigation resource management pvt ltd. Employees who soever involved in this matter will be responsible.

Also kindly note that if in future i gets any kind of (Threatening/ pressuring mail) about the "apology" then we will take a legal/civil action against the company (Circum navigation resource management pvt ltd.) / staff, who soever involved in this case. As we felt that we are getting unnecessary pressurise by you/your staff/your management team for the apology. As we already told you about our case in previous mail, that we are the victim in this case as we engaged our approx. Rs 1.25 lac (Fees for canada pr)/ time, because of miscommunication/ misleading/ hiding of the information for canada pr process from your company's employees shweta and sarika.

Secondly we are being torture (Mentally and emotionally) by your company staff several time, also i was never received any reply from your grievance team till date on the mail sent to you on dated 22/07/2016, this is the case of negligence and the case of avoiding the customer grievance. Hence apology letter should come to us by your team members who soever involved in this matter and i will not entertain any pressuring mail in future stating word "apology" without any reasons.


Now i hope the case is understood to you all, and i believe being a professional company your act should not harm to me and to my wife (Mentally/physically/threatening) in future. Also kindly treat this mail as third grievance mail from the customer of your company.

We would also like to state formally that we would not be entertaining any kind of conversation on the same matter if it has to do anything else, other than the apology for the situational caused behaviour.


Regards,

Anurag sen.


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