Citi Bank — a.c # [protected], 20,000 rs. fraud atm withdrawal from my account and bank is not refunding despite I submitted all the documents like fir etc.

Address:

New Delhi, Delhi, 110074

Hi Team, This is regarding a fraud transaction of 20, 000 Rs. in form of ATM withdrawal when I have my debit card with me, on 5th May there was two fraud transaction 10000 Rs. each. as it came to my notice via receiving SMS, i notified the same to bank via call, and lodge the FIR for same. after 2-3 days i received my amount back. however bank again deduct the same amount at 10th July and asked to submit the required documents (FIR copy, Cut card Copy of debit card, one declaration form), all docs submitted on same day (Citibank =[protected]') its 21 days gone. i still did not receive the amount. in mean time 6-7 times i called to customer care initially CCE asked that it takes max 7 days, and today they are saying it can take 60-90 days, Till now 3 weeks completed, (complaint # nsr[protected]. and they are not able to give any deadline, saying investigation is going on.

Regards,
Satyaveer Singh
A/c - #[protected]
email - [protected]@gmail.com
Mob - [protected]