Citibank — account settled by bank but still not settled in citibank account

Address:New Delhi, Delhi, 110063

I sattaled our ready credit loan account no.[protected] on date 25 april 2007 by citibank, and we have citibank letter noc,

citibank till date not closed this account will effect our cibil

we have citibank credit card limit.1.5 lac have last 10 year and no payment overdue,

we are contact citibank office, they say overdue amount till date 25000 u pay & closed this account

why we bear this amount if already sattle in 2007, citibank cheat us

plz help resolve this issue to closed this account
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Sevarel Times I Requesting toYour Customer Care To Sending SMS Alert (Due Amount ) Every Month AT My Registered

Mobile No [protected].But They are ignored ForThis Reason Late Fine Will be given by me.PL, REVERSE 600/- RS At My A/C.(Credit Card NO [protected] Sumit Kumar Raha) DT. 6/8/2018.Thank you.
I am an employee who is sitting in HO of our organization Ozone Pharmaceuticals Ltd. I have been receiving calls from your customer care in noida sector 125 and asking for and employee who is in the field in lucknow area o[censored]ttar Pradesh. The guys is abusing over the phone and non stop calling since friday.

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