Citibank — atm cash not dispensed but amount debited from my sbi account

Address:

700156

Sir,
I used my sbi atm card to withdraw rs.2, 000/- at citi bank, on 20-dec-2017 at 02:09 pm, but money was not dispensed. I request you to kindly arrange to get back rs.2, 000/-.
The details are as following

My sbi a/c no. Is [protected]
Cit atm : 00007344.
Transaction no. –[protected]
Time _ 02.09 pm
Date – 20-dec-2017
Amount -2000 rs