Citibank — Bad and callous services of Citi bank

Address:

Chennai, Tamil Nadu

Very bad services - Citibank card no.[protected] Inbox x Ek Ramadasan <[protected]@gmail.com> 7:40 PM (3 minutes ago) to cservice, bcc: CitiAlert.India, bcc: customercare I had placed an order on your phone number for a Ozone 4 Step Ladder vide order no. 547762 on 10th April, 2014 and an sms message came from your office mentioning the order number and time of delivery is 5 to 7 days. In fact, I had forgotten about this till I saw my citibank statement where they have deducted the first instalment amount. Immediately I contacted your office and no proper response was giving about the fate of the order. Madam Hariffa had told me that she will give a feed back on this but nothing has come so fare. Ultimately, today I again contacted your office and one Mr. Saddique has picked up the phone and told me that my order could not be executed as there is no stock of this ladder with ozone. This they could have checked quite long back i.e. before taking money from citibank. He has offered me 3 step or 5 step ladderes and refused to accep the same as I want only 4 step ladder only. Ultimately he cancelled the order and told me refund will be made after 15 days. I am not able to understand 1. Why your company took money from citibajk from my account without checking up the availability of the item. 2. Why 15 days delay fro refund as it is your mistake that order could not be executed and why should I be penalised for this. I was told by the other staff that citibank and this company has an understanding to cheat people like this. Ciibank should have checked with me whether I received the goods or not or else your company should have checked with me that you are not able to offer 4 step ladder and if the alternatives are acceptable to me then onlyyou should have taken the money. No prooblem but keeping the same for another 15 days is ridiculous and I wonder whether refund will be made at all. Anyway, I have informed my difficulties with you to Citibank and it is their duty now to get the payment soon since order has been declined by you. You are request to please immediately refund the full money to citibank immediately as you are not behaving as per business ethics. I am requesting citibank that in future they should be careful with such merchants who has not proper planning and only aim is to get money and cheat people. Sorry I have to write this because I was unnecessarily penalissed for no fault of mine. Your immediate action to refund the money is requeted and inform me accordingly. By endorsing a copy of this mail, I am earnestly request citibank not to send such undesirable catalogs of the companies and prompt the cardholders to be victims of such organizations.