Citibank — beware of credit card loan

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Chennai, Tamil Nadu

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I took a byjus program for my kids in jan 2019. Whilst paying the byjus representative suggested me to go for interest free emi option on my citibank credit card. While i tried to convert the 1.22 lakhs (Out of a net 1.36l) citibank card transaction to 24 month emi citibank was charging me a whopping 24% interest!!! Byjus representative assured me that byjus will take care of the interest portion with citibank and i can rest assured. Now it is april 2019, i have already paid 2 emis of 6.2k, and 4.2k in nonsense processing fees... Byjus has give me 2.1k refund (To buy napkins and drown my sorrow?)... When i call up citibank the cheaters there ask me to sort it out with byjus and refuse even a single penny help. To add insult to injury citibank wants to charge me 3% for preclosure of loan. Inspite of pleading with citibank that there has been a mistake and i got defrauded by byjus, all they said they can do was add 500ppints to my account... That too if i allow them to charge me nearly 50k interest (Incl of interest, gst of 18% on interest and all nonsense processing charges). I asked them to get lost and just close the loan. So i now have to pay citibank1.19lakhs... This after paying nearly 17k in various fees and charges... Thanks byjus and citibank for taking excellent care of customer. And yes i have cancelled my citibank card and will be stopping byjus after this series is over. The byjus representative anish shows me the mail's he has shared on the emi interest refund... But end of the day they are just mail's and i have not got compensation from byjus as promised... All this after i told them that i do not trust a card company like citibank with a loan.

Moral of this incident : my opinion about frauds by card companies like citibank is only reinforced. Citibank could have handled the situation more empathetic attitude to customer.in my 6yrs of having this card i never went for loans. Citibank could have waived of some charges since they have got got a fat amount from me.