Citibank — Card providing issue bade replay from citibank executive

Address:

380001

I have submitted my documents before 2 week to apply for a new credit card of citibank.
Still i dint get any card from their side.
They give me wrong commitments that your card will start in one week, but i call to citibank executive for a know status about my card so they don't take my call and never give me response of my call / message.

I worry about the misuse of my personal documents.

They are not telling me the appropriate reason for asking this issue
Citibank executive details

City : ahmedabad (Gujarat)
Email id : [protected]@gmail.com
Mobile no :[protected]

My contact details :
Email id : [protected]@yahoo.com
Mobile no :[protected]