Citibank — cibil score affected due to your carelessness

Hello team,

I am writing to your team again as whenever i request for a loan, credit card or check my cibil score it shows the negative score from yourselves. I had cleared my account and the amount was paid in ful on the 14th of october 2009l, i also changed my bank which i did not wish to change because i found no one helpful from your team. It is good my cibil score is good enough and my work gets done but your negative score hurts when people say it still reflects in the credit bureau.
I would request someone with knowledge to look into it and remove it. I also wish to file a formal complaint as this was not done proactively from yourselves in all these years. I am unable to attach a copy of the letter received as maximum allowed is 2mb.

Card 4385 * * 6002
Case number[protected]/crd/cou/ps
Dated august 10, 2012
Sent by, sabrish r (Manager customer care)

Regards,
Ignatius