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Citibank — citi bank atm cash not dispensed but amount debited from account

Sir,
I used my HDFC ATM card to withdraw Rs.4, 000/- at Citi bank, on 15/03/2018 at 13:38, But money was not dispensed. I received the slip with SER No.002324 stating "0614 Dispenser failure". But the money was debited on 15/03/2018. I request you to kindly arrange to get back Rs.4, 000/- .
The details are as following

Name:- Raghavendra Vijay Rane
A/C No:- XXXXXXXXXX0989
Bank Name & Add :- HDFC Bank LTD (National House, Plot No 13/14/15, Sahar Road Junction Western Express Highway, Vileparle-E, Mumbai-400057, Maharashtra)
citi bank atm cash not dispensed but amount debited from account
citi bank atm cash not dispensed but amount debited from account
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Mar 16, 2018

Complaint Status

Citibank customer support has been notified about the posted complaint.
Complaint comments  2 CommentsShareTweet

Comments

Dear Customer,

Let us look into it for you. Please share your account details with registered contact info & the transaction details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance
Hi
I used my HDFC ATM card to withdraw Rs.3, 000/- at Citi bank ATM just half n hour before, But money was not dispensed and the amount is been deducted from my account. The reference number is No.[protected] so I request you to kindly arrange to get back Rs.3, 000/- .
The details are as following

Name:- Mohammed yaser
A/C No:- XXXXXXXXXX4494
Bank Name & Add :- HDFC Bank. Padma Rao Nagar, Secunderabad - 500025

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