[Resolved]  Citibank — citi bank stop credit card payment-scam, fraud by jukaso journeys

Address:	New Delhi, Delhi, 110059
Website:	www.citibank.co.in

Dear sir,

As i have been charged rs.80, 000 even without my permission by jukaso journeys, so request you to kindly stop payment /charge back my credit card payment held to jukaso journeys (Journeys resort pvt ltd) inr 80, 000 from my credit card no. 4386*6750.

I have raised request within 24 hours of transaction dated 2nd jan 2018 through citi phone banking to stop payment of rs.80, 000 as fraud done by the jukaso.
Further on 4th january 2018, i have raised follow up for the same and phone banking officer provides me assurance that this transaction is not claimed yet and if transaction comes for settlement citi will not process (Reference no. 4554).

But i was surprised to see that on next day i. E. 5th january 2018, transaction is settled and billed to me. It raises concern over citi credit card safety/services with respect to fraud of jukaso journey.

Kindly help me to recover/charge back my amount rs.80, 000 in my credit card.

Regards,
Dharmender aggarwal
Chartered accountant
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