Citibank — citibank bigbasket offer

Address:

Bangalore, Karnataka

I have purchased a few grocery items worth 1662/- from bigbasket [order no: bbvo[protected]] using my citibank debit card on 3rd may. There was an offer; 20% cashback; valid on a minimum transaction amount of rs.1500/- will be credited after 90 days.

I did not receive any cashback even after 90 days and when i checked with citibank they say they have denyed the cashback for the reason "the payment towards purchase transaction big basket was initiated through paytm". I was surprised to hear this and when i checked with bigbasket they have assured that the payment for the order was done through paytm gate way and this order is eligible for cashback.

It was not my problem, big basket has made the payment via paytm pg for citibank debit card payments. Citibank misunderstands this as payments made through merchant wallets and denying the cashback. I strongly feel this is a kind of cheating the customers showing invalid reasons for denying the cashback and all please beware of such deals.