[Resolved]  Citibank — Complaint for Charging Service Charge

Address:

New Delhi, Delhi

Hi, I wanted this to bring to your notice that Citibank has been charging me service charge for not keeping sufficient funds in my account where in my account is a salary account. I have been getting my salary in this account for last 2-3 years. It was a salary account and was converted to savings account and again was converted to salary account. In order to convert the account to salary I had to fill the corporate transfer form and submit it to the bank which was already done and then only I started getting my salary in it. In the month of June 2014 while I was going through my bank statement for last 3 months I realized that Citibank has been charging me 500 Rs every month. So I decided to call up bank and I talked to a very helpful lady named Ms. Navneet Kaur who informed me that Citibank has been charging me since the time my account has been converted to salary account. After checking her records she couldn't figure out why am I being charged. As per the records you they had already charged me 7500 (apprx) till June 2014. She gave me immediate refund of 3000 Rs but since i wasn't happy with the whole situation she said she will have somebody to look into it and have someone call me. After writing couple of mails I finaly heard from them and they gave me another refund of 1500 and said will not give me anymore refund when I talked to them firmly and sternly that I will take an action against them for not giving me my money back she said will have someone call me again. Unfortunaly it hasnt been resolved and they have already charged me for following month's. I was in so need of this money. this may appear to you as a small amount but I have been living pay cheque to pay cheque. I have been banking with Citibank for last 7 years and its really sad to see that they over charge their consumer's for no reasons. In these 7 years have been keeping all my hard-earned money in this account and use this account for all the important transactions with the hope that my money is safe. Unfortunately that faith has gone for a toss. I will really appreciate if you will look into it and give me resolution on it. I hope I will not be disappointed. Thanks Preety Soni [protected] preety.soni.[protected]@gmail.com [protected]@yahoo.co.in