Citibank — credit card no. [protected]

Address:B-606, Shilpin, Borsapada Road,, Kandivali West, Mumbai, Mumbai City, Maharashtra, 400067

Can you please issue a no due certificate for the credit card no. [protected]. There was a dispute on the annual membership fees, however, the same has been paid off on 9 october 2019 by me through an online transaction of inr 1510/-

Kindly let me know the status of the account and help me receive a no due certificate for the same at the earliest as it is impacting my credit rating for no reason.
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I am all ready paid my two wheeler loan amount but still showing in cbil writeoff status

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