Citibank — Credit card - Transaction dispute

Address:

400066

Sir,

In March 2016 credit card statement I have been charged for transaction which i have not swiped.

Details:
13/02 [protected] ALFREDOS THANE 2968.00

I have never visited such place till date.

I have been seeking details of charge slip with my signature since March 2016 from Citibank which it has failed to provide.

I am concerned for interest and late fee being charged every month in my further statements and amount has increased upto 3540/- now.

Citibank wrote to me twice -
1.letter 1 stating please find attached the chargeslip, which was never there with the letter.

2. Phone came communicating apology for letter w/o attachment.

3. Second letter that charge slip not possible since it is PIN transaction.

How there can be a PIN transaction when I have not visited that place.

Kindly resolve this by taking it up with Citibank.

Regards,
Mayur Parekh
[protected]@gmail.com
#[protected]