Citibank — dishonest/incompetent investigation by fraudulent citibank employees

Address:	560102
Website:	www.citibank.com

I am kiran kumar. A loyal client of citibank. Account number [protected]. On 21/07/18 i tried to transfer rs.40000 to mr. Fahad khan (Axis bank), by citibank online transaction. But the website showed that the transaction could not be completed (It displayed a bloody sad smiley and a test oops something went wrong). It happened twice. The third time it was successful. It was out of working hours on a saturday evening, because of which the amount was not debited from my account. On 23/07/18, instead of 40k an amount of rs.1, 20, 000 was deducted from my account and credited to fahad khan. Therefore, i raised a complaint at the customer support f citibank. The following are the complaint numbers:
Nsr18039665 and
[protected]
A fake or an incompetent investigation was done by citibank and the complaint was closed by saying that there were no faults from citibank and advised me to contact the beneficiary directly and get my money bank. The beneficiary being a greedy businessman is refusing to refund my money and has asked me to approach the bank for refund. Citibank has to refund my money morally as it was due to a misinformation in their website, i had to perform multiple transactions. Please show some honesty, accept your mistake and provide the refund. You can ask axis bank to reverse the transaction and keep that money with you.