Citibank — Escalation regarding account number [protected]

Address:

Bangalore, Karnataka, 560094

Dear sir,


this is vamshi, my suvidha savings account number is [protected] and this is active since 6 years,

I recently travelled to Lagos Nigeria and update my mobile number +[protected] to the bank .


the issue is I got an sms on 13th April that Citibank has blocked my account on security reasons . I called the support and updated that iam travelling on 14th April back to banglore to India and had to pay my bills so they raised a request to unblock it ( RFC[protected] and assured me that I will be supported . I had to wait for around 4 hours and I had no response then I called Citibank again and they said they will arrange call back from the manager (NSR[protected] and I was under tremendous pressure as I had to pay my hotel bills and had to leave on 14th to India . I did not get a call or even normal response instead I was given insane and rubbish answers by your support team

you can understand my position when I was running every corner for getting my account activated in order to pay my hotel bills . I didn't even receive call from Citi bank support as assured . finally my colleague paid my bills and I reached india . after coming back india I contacted citi bank customer care they also committed that I will receive a call back from their manager, but in vain I didn't even receive call or SMS from Citibank till now

when I approached my company EMC hr, they advised me to go for legal action as they are large requests from emc employees to change their salary account to ICICI bank because of poor customer support from Citi .


till now I didn't receive call from Citibank .


I am waiting for your reply on this


thanks and regards,

vamshi

[protected]