Citibank — Fraud Cheating and Harassment from Citibank Credit Card Team.

Dear Office, Consumer Complaint.

I Sagar Kalani had city bank credit card - [protected] which I had closed due to the annual fees. At the time of closure of card customer service agent named HEENA confirmed that there is no outstanding and card is closed. Again I am raising the issues in social media - Instagram messenger as well as Facebook messenger form last 3 months but they are not at all bothered and now my outstanding on the CLOSED CARD is Rs 547.61/-, This is not my purchase not any pending interest. My complaint for City Bank people is

1) The credit card was taken in August 2019 with condition was to use card for 1 year for 30K, to wave off the charges and continue the card. As you are aware that due to lock down entire market, malls and online shopping was closed. how can you expect us to use the card? This is pathetic. And you charged the annual fee and forcefully cancel the card?

2) On top of that while cancelling the card I was informed by HEENA that card will be closed and there will not be any outstanding. But, after cancelling the card they are cheating me and suddenly imposed interest for moratorium on EMI which I had never apply?

3) WITHOUT TAKING MY CONSENT YOU DID MORATORIUM AND CHARGING ME THE INTEREST?

Please look into this on priority to reverse the imposed charges on my card. The SMS i am receiving from last 3 months are threatening of effecting to my CIBIL score.