Citibank — home loan emi not deducted

Address:	Chennai, Tamil Nadu, 452010
Website:	www.citibank.com/India

I am a Home loan customer of Citi Bank Holding a/c no. 2xx1377, Loan was taken in 2010 & since then Amount is deducted from My Syndicate bank a/c, but from Sep18 onward amount is not deducted by Citi Bank. Now there recovery agents & regularly calling me & treating me as a defaulter, They are asking for interest & Penalty, Also demanding to pay amount in Cash, which I refused & asked them to deduct from my a/c. Also If amount is to be paid separately I had asked them to provide a letter that in future no penalty/Interest will charge from me as Non deduction from account was not my fault. Which they not agreed though they are giving verbal commitment which is not /value. Now they had send a Notice with reference No. LRN MORT/WEST/DEC-18/274 & Threatening to recall entire loan, This is a unnecessary harassment done by Bank, They also Closed Branch in City (Indore). I have registered complaint through there portal, which they refused to accept as my mail was not registered. & given some link for registration of mail, but the link is not working. Also I have tried different way to register my mail, which they are not accepting . Request you to kindly take the matter to higher autohrity & resolve. I am maintaining balance of all EMI Till date.