Citibank — IMPS OUTWARD ORG UPI was not successful

I have made UPI transaction to my friend Nalini Raghuvara using google pay for amount 981/- INR. But the amount did not reach the destination account at all.
Please confirm if transaction made on 06/03/2020 -IMPS OUTWARD ORG UPI To [protected]@oksbi, REF NO[protected], Dec2019Jan2020 maintenance of INR 981.00 reached
destination savings account?
CITI customer care has not given satisfactory answer for this complaint. Please help on this matter
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