Citibank — issue of no due certificate

Address:

700059

My credit card number [protected] was misused for an amount of rs. 54056/- through theft on 14 sep 07 and fir copy of the same was faxed on the same day to citibank office at gurgaon. However, instead of regularise the loss they have charged amount against me. I have categorically intimated them that this is a disputed case and it should not have been charged against me. However, they continue to charge interest against it and as of now it was showing rs 2, 45, 000/- as overdue and showing post write off setteled in cibil report due to that i have negative cibil report. When i try to contact them for settlement for that amount they are not responding neither they provide me the no due certificate.