Citibank — Non payment of insurance premium even though credit limit is available

Subject: Non Renewal Good Health Policy By Citi Bank, Chennai and New India Assurance, Chennai, Policy no.[protected].

Sir,
I am making this Complaint against the Citi bank, Chennai and New India Assurance, Chennai with a heavy heart after making so many attempts by way of Telephonic calls and reminder letters.

I am 87 years old very senior citizen, I had taken Good Health Policy for myself, (87 years old) for my wife 85 years old, for my son 63 years old, for my daughter in law 57 years old and for my Grandson 26 years old from New India Assurance, Chennai for more than 15 years with the Policy no.[protected].

i have received the Policy Renewal Notice vide Ref No. 4767/GH/OCT19/2896, dated 03/09/2020 immediately, I have replied for the same but till date[protected] I did'nt receive any reply neither from the Citi Bank, Chennai nor from the New India Assurance, Chennai, regarding intimating the Premium amount for the above-said policy to keep the policy alive especially this Pandemic period.

Unfortunately, for the reasons best known to them both the bank as well as the insurance company not responding to my request for the renewal, especially keeping the policy alive for more than 15 years with just 2 claims for a few thousand rupees only for the entire more than 15 years period.

Now, During this Pandemic period especially 5 members of our family consist two people are very senior citizens and one senior citizen and another one is 57 years old, in these circumstances, due to any medical emergency, because of not our mistakes but wantonly/deliberately showing total disrespect to the life of policyholders by both Citi bank, Chennai and New India Assurance, Chennai are collectively responsible/accountable for the settlement any hospitalization bills for the 5 of my family members having the GENERAL HEALTH POLICY FOR MORE THAN 15 YEARS. Even now we are ready to make the payment immediately, by debiting my credit card of Citi bank balance amount will be paid by way of Cheque immediately. Also informed herewith, I have never made any default to the credit card payment to the bank even on this pandemic period.

it is requested to immediately inform the policy amount so as enable me to make the payment in order to keep the policy alive, otherwise, I have no other option to take up the matter to seek legal remedy at this age of 87 years old. Certainly, I will claim a heavy amount as damages for the total disrespect and disregard shown to the 3 senior cictizens life there by causing intolerable mental agony not only for me but all my 5 family members holders of the abovesaid policy. Expecting yours early Reply, Yours, GANESAN SHANMUGAM, MOBILE[protected].