Citibank — transfer of credit received from refund of singapore airlines

Address:

2/5, papani Apts, 67th Street 11th avenue, Ashok Nagar Chennai 600083

I reached sanfracisco on 18th july 20 by airindia vandebharat mission flight no ai-1173.
I received refund for my business class airtickets for travel from chennai to sanfrancisco travel dt 01 july 2020 due to cancellation of flight. Rs 5, 27, 390 on 18th july 2020 to my citibank credit card no [protected]. On contacting customercare citi bank phone[protected].
L first call made on 19th july 2020. Call center executive checked my authentication with by date of birth, recent transactions and my card key pin. Assured that citiy bank phone officer will make a call to my mobile no [protected] with in 72 hours. I requested calling time as 9.30am to 12 noon ist ie 9.00pm to 11.30 pm sanfrancisco time there was no call received by me and no missed calls also in my mobile no, i repeatedly receive mail stating that citi bank phone officer is unable to reach me.

I sent a mail to head. Customercare @citi, com. Stating all facts. She gave my complaint nos as[protected]. Again two more times i requested citibank to give my complaint no, they gave it as[protected]. I amde a call again yesterday at 10.20pm california time. Customercare executive ms varsha, yesterday informed that my complaint is escalated to next level and she once again checked all verification process and satisfied. She informed that with in 3 to 4 hours. I was awake (I am 71 years old) up to.3.00am 5th auguct, i did not receive any calls. I sent amail today showing my airtel bill which clearly shows many out going calls from my above number to india. Incoming calls are free and hence does not show incoming call list. Rs 527, 390 is my hard earned money after 30years of my savings. I want to inform here that airticket booked in june 2020 was paid to citibank from same bank account, as i am requesting now. Please help me by advising citi bank, who have checked genuineness several times, to credit this amount so that i can use it mountfor my medical and other emergency expenses