Citibank — Transferred 5000 rupees to PNB via IMPS, my money was deducted from my Citi Bank but didn`t received

Address:

Shiv Shakti Nagar, Jodhadih More, Chas, Bokaro Jharkhand

I have transferred 5000 rupees to Punjab National Bank via IMPS, my money was deducted from my Citi Bank account but didn`t receive it to the PNB account.
Date of Incident: 27th Aug 2021
Reference Number:[protected]

Please process my transaction as soon as possible.