[Resolved] Citrus Payment Solutions — 1000 rs debited from my hdfc account but not credited to my kotak mahindra 811 account | |
I opened kotak mahindra 811 account and after my kyc i got a message from bank like below. Dear shivakumarachari p, go to http://t.payu.in/0wMIry to deposit money and complete the account opening process. Then i clicked on that link and made a payment of 1000 rs using my hdfc debit card. Money got deducted from my bank and i got messages like below Alert:you've spent rs.1000.00 via debit card xx8158 at kotak1194565 on[protected]:10:10:52. Avl bal rs.25.13. Not you? Call [protected]. After that i checked my 811 savings account but it is showing balance as zero. Then i checked my bank statement it is showing like below Pos 416021xxxxxx8158 Citruspay kotak pos debit Ref num :[protected] Please help me to get my money back Transaction date 24/08/2019 Phone number : [protected] Thanks in advance Was this information helpful? | |
Oct 6, 2019 Complaint marked as Resolved Verified Support Aug 26, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
 2 Comments | |
Comments
Same thing happened with me.
The bank response is very bad saying they cant see any transaction.
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The bank response is very bad saying they cant see any transaction.
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We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team