[Resolved] Citrus Payment Solutions — amount deducted from my account and credited to party account but the recharge is not happen this is second time for me | |||
Amount deducted from my account and credited to party account but the recharge is not happend this is second time for me. Sun dth recharge my name is gopi. Selvaraj Payment made through google pay its second time and the first payment made yesterday and the second time made payment today total amount is ₹400. I am attaching the screenshot for reference. Was this information helpful? | |||
Jan 11, 2019 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Dec 10, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 5 Comments | |||
Comments
Dear,
Sir Kotak 811 application maise Bank of Baroda ke credit card se Kotak 811 A/C me transfer Kiya tha 10 December ko abi take credit nhi huo hai. Plases refund the my a/c and rply .
Thanks
POS TID-[protected]
REF[protected]
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Sir Kotak 811 application maise Bank of Baroda ke credit card se Kotak 811 A/C me transfer Kiya tha 10 December ko abi take credit nhi huo hai. Plases refund the my a/c and rply .
Thanks
POS TID-[protected]
REF[protected]
Citrus Payment Solutions Customer Care's response, Dec 18, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Hi sir/madam I recharged my sundirec card on 12/12/2018, recharge not successful and my cash debuted from SBI account RS 800/- still im waiting for re credit to my account my UPI address [protected]@paytm, please solve this issue, .
Thank you
![]()
Thank you
Citrus Payment Solutions Customer Care's response, Dec 20, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Please remove my saved Debit card from SUNDIRECT application as payment is making through Your payment gateway.
SUN DIRECT Smart card Number :
[protected]
CRID : CR-3469141
Mobile : [protected]
Please do the needful immedietly
SUN DIRECT Smart card Number :
[protected]
CRID : CR-3469141
Mobile : [protected]
Please do the needful immedietly
Citrus Payment Solutions Customer Care's response, Dec 20, 2018
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team