Citrus Payment Solutions Complaints & Reviews

Dear Sir, I like to bring to your notice that today 08/01/2018 Tuesday, from my mom account number some third party transactions is done. I like to inform you that she is uneducated and without knowing she has provided her ATM card and OTP number to them. So, please kindly help us to cancel that transaction and do the needful for refund.
ATM card no. : 5103 72** **** 9692
Transaction id - OTHPG 056744 & OTHPG 054237
Amount deducted - ₹20000, 2 transactions
Please call at [protected] for details

Hi, i have made recharge through airtel app, but amount not received, but it debited from my account, pls look in to this...

Below are the details:

Hello! Your a/c no. 011064 has been debited by rs. 145 on 08jan19. The a/c balance is rs. 14270.59. Info: inb/[protected]/citrus payment solutions p. Call [protected] (If in india) if you have not done this transaction.

Thanks,
Sadashiva r

Customer no 676860, distributor name hpcl - prayagraj gas agency, nagpur..
Online payment of rs.863.20 is on 20/12/18 through paymantra.
Transaction id is - [protected],
Complaint is that the payment still not realised by dealer and i have to purchase cylinder through cash... And the amount is already deducted from my payment.

I made hp gas booking on 23/12/2018 after that i was provided with link for online payment i selected it and was redirected paymantra after that to citrus for online payment so i made payment on citrus using upi as payment mode my transaction was successful even money was debited from bank account but when today delivery person came to deliver gas he told me that i have to pay cash as my payment was not received in their system so i want to ask citrus team that how is that possible that merchant did not received payment as my transaction was clear providing you with transaction id to look further in the matter and refund my money to source account.

I made gas booking on 10/12/2018 after that i was provided with link for online payment i selected it and was redirected paymantra after that to citrus for online payment so i made payment on citrus using upi as payment mode my transaction was successful even money was debited from bank account but when today delivery person came to deliver gas he told me that i have to pay cash as my payment was not received in their system so i want to ask citrus team that how is that possible that merchant did not received payment as my transaction was clear providing you with transaction id to look further in the matter and refund my money to source account. Also, find the link below for your reference.
http://ezpay.hpcl.co.in//ezypay//h//[protected]

Online payment of rs. 837.67 was done on 20/12/2018 at 9 am but gas agency didnt receive it. The money has been deducted from my account. Below i paste the message from my bank.

Rs. 837.67 was spent on your ATM Card No. ending XXXX5163 CITRUS PAY Govon 20-DEC-2018. A/c No xxxx8264 Bal is Rs. 63, 506.06 CR and AVL Bal is Rs. 62, 506.06
Please solve it.

Dear sir,

Today on 17.12.18 i did a transaction of rs 3450 for job purpose. Times 2 jobs.com representative mr debraj called me an said that my resume has been selected for samsung an philips. Just i have to pay the amount. I repeatly asked him that is there anything else payment i have to pay he said nothing i have to pay again. After my registration complete still he transfer another representative for documentaction purpose. The representative again demand 8000 rs plus gst for the same. Then i found it's seems totally cheating process.

My transaction no[protected] which i did axis bank.

My humble request to get back my money as soon as possible.

Citrus fund
On october 20, 2018 i received following alert message from citibank:

'"rs.3499.00 spent on card xxxxxxxxxxxxxxxx on 20- oct - 18 at citruspay mcafee was processed without pin/opt as prescribed by rbi. Available balance limit is rs xxxxxxx"
I was shocked on above message alert as i never expected my few decade old trusted citibank card will cheat me by paying some third party without my consent. Hence i presumed that it might have a fraud transaction, and i tried to contact citibank as well as you through email/web - contact etc., but there was no result. Since i am in usa on a visit at present contacting on phone was not possible. Even i mailed to you (Citrus) questioning your authority of drawing my money without my consent. However there was no response from both of you instead citibank sent me their monthly statement including above fraud amount. Now, i realized that this is a possible fraud jointly operated by citibank and citrus. You may be multi million turnover company but you have no authority to steal my single paisa without my consent or rbi got an authority to allow to steel my money by an non concerned party.
I therefore request you to kindly return the above illegal payment to my bank as i already paid to citibank the above amount so as to avoid their fund collector at my door. I already complained through this platform my desire to cancel my citibank card as i lost my trust on them.
I also request you to not phone me as i am having a roaming mobile number and i do not want to waste another dough on this issue. However you may write to me in my email: [protected]@hotmail.com
Regards,
Aboobabkar i nangoli
[protected].

Amount deducted from my account and credited to party account but the recharge is not happend this is second time for me. Sun dth recharge my name is gopi. Selvaraj
Payment made through google pay its second time and the first payment made yesterday and the second time made payment today total amount is ₹400. I am attaching the screenshot for reference....

Please consider this as serious issue i made payment twice to my exam fees through canara bank net banking but both the transactions amount debited but not received any confirmation...
Please look into this and refund my amount as soon as possible

Failed transactions

1) 07/12/2018 (01:38:13) citruspay - [protected] - clientcode debit:1411.80

2) 07/12/2018 (10:45:53) citruspay - [protected] - clientcode
Debit:1411.80

Hi,,, today i have made a payment to purchase a mcafee anti virus for rs 999... These are the details...
Citruspay-[protected]-clientcode
Now mcafee is saying that they didn't recieve any payment but my bank statement is showing that rs 999 is debited from my account as above details of citruspay is showing in my account,
Please let me know where is it...??

I have done a airtel data card payment on 3rd dec 2018 for Rs.199 by your Citrus Payment gateway through internet Banking. I spoke to airtel customer care that i have made the payment and send me the receipt for confirmation of payment but, airtel customer care told that payment has not received & still pending. They have informed that payment has not cleared by merchant.
CITRUS ref no.- [protected]

Hi team,

I have made payment through upi for gas cylinder refill on dec 2 2018, amount get deducted from my account but i didnt transaction seems to be failed. Kindly refund the amount. Please find the below details to proceed further.

• citrus, merchant and bank reference number - (Upi ref no.[protected].

• transaction date along with the amount.
Amount: 829.66 on[protected] to vpa [protected]@axisbank

• email id or phone number used for processing the transaction.
Mobile: [protected]

• upi/vpa - payment made via upi ([protected]@hdfcbank)

Please find the attachment for transaction history and sms received after payment.

Regards,
Sasiram

I made gas booking on 01/12/2018 after that i was provided with link for online payment i selected it and was redirected paymantra after that to citrus for online payment so i made payment on citrus using upi as payment mode my transaction was sucessfull even money was debited from bank account but when today delivery person came to deliver gas he told me that i have to pay cash as my payment was not recieved in their system so i want to ask citrus team that how is that possible that merchant did not recieved payment as my transaction was clear providing you with transaction id to look further in the matter and refund my money to source account as i have made cash payment even after my online transaction was sucessfull my transaction id is[protected]

Deepak parashar
Attachments
3:23 PM (4 minutes ago)
to support

I made a payment of Rs 969.94 for HP gas booking through ezpay but the merchant has not received the payment.
Kindly resolve the issue and refund the amount. Following are the details:

1. Citrus, Merchant and Bank Reference number: HP Gas

2. Copy of Bank statement indicating the debit for the required transaction: Attached

3. Transaction date : November 26, 2018 Time 8:06:31 PM
4. Transaction amount: Rs. 969.94
5. Email ID: [protected]@gmail.com
6. Phone number: [protected]
7. UPI used: Google Pay ([protected]@okaxis)
8. UPI transaction ID:[protected]

Thanks & regards,
Deepak Parashar,
Mobile: [protected]

Hp gas booking no.589172 dated 26/00/18;
Consumer no. 651175 : pratap gas

Payment made by credit card ending 0212 on for rs. 951.28 at
Citrusp*pushpam on[protected]:10:22:37

Was not recorded on hp gas receipt no. 1034561 dated 30/11/18

Please send confirmation on e mail to me, as well as to pratap gas
[protected]@gmail.com

Shashikant datey [protected]

Hi,
My relative is admitted in appolo hospital kolkata & i want to pay his bill through the appolo hospital website.in the website of hospital there is an option “pay online”.
After filling all the required details i am getting the payment getaways option of citrus. When i am putting the card details than it’s showing in process but lately i’m getting the message that payment unsuccessful please try later.
I already contacted my bank but the payment is not approaching to them.
Please look into the matter & do the needful.

Thanks & regards,
Manoj mishra
[protected]
[protected]@yahoo.co.in

Dear team,

I have done a airtel data card payment on 9th nov 2018 of rs. 203 by internet banking. I have mailed to airtel customer that i have made the payment and send me the receipt for confirmation of payment but, airtel customer care called me & informed that payment has not received & still pending. They have informed that payment has not cleared by merchant. So please check wether the payment has been cleared from your end or not and if it is cleared then please send the confirmation.

Kindly check on this and do the needful on priority.

Here i am mukesh bansal, i added 200 rs money to airtel money app ac no [protected] from my axis ac no [protected] on 19 nov 2018 with transaction no inb/61990639/citrus payment solution p but 200 rs not received in airtel money upto till date and 200 rs debited from my axis ac no immediately so i request you to transfer money either in my axis ac or my airtel money app. Call me [protected]
Airtel money app no - [protected]
Axis bank ac no - [protected], ifsc code - utib0001248
Call me [protected]

I have completed my transaction on 19 nov 2018 amount get deducted from my account but not paid in the payment rgpv exam fees till date on 22 nov 18 whats the issue on that kidly help in that by the bank canara bank it could not updated till date kindly see in issue email id - [protected]@gmail.com citruspay-[protected]-clientcode 2622 1, 850.00