[Resolved] Citrus Payment Solutions — cyber fraud | |
Thank you for using your sbi debit card 510xx4785 for a purchase worth rs19999.0 on pos spicesafar11418 at citruspay spicesafar txn# 296347. I would like to bring to your knowledge a cyber fraud done with my sbi account*515. Atm-[protected]. Amount of 19, 999has been deducted from my account for the purchase mention above at the same time. I request you to look into the matter and cancel the transaction. Expecting your quick response. Was this information helpful? | |
Feb 20, 2019 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jan 19, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used | |
 2 Comments | |
Comments
Dear sir/ Madam
I was paid my water bill through citrus pay . Payment was made but bill was still unpaid.
My bank balance is deducted so please refund my money in my bank account. And screen shot of payment is attached in attachment
![]()
I was paid my water bill through citrus pay . Payment was made but bill was still unpaid.
My bank balance is deducted so please refund my money in my bank account. And screen shot of payment is attached in attachment
Citrus Payment Solutions Customer Care's response, Jan 31, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2969
Pending
245
Resolved
1777
+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
One of the transaction ID which I clearly remember is [protected]IGAFEQIVU9
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team