| Address: Kakinada, East Godavari, Andhra Pradesh |
I'm t. Bhadrarao, kakinada, east godavari district, a. P., state. I would like to give a complaint regarding the online payment transaction for hp gas booking.
Consumer no: 18900
Consumer name:mr. T. Veera bhadrarao
Registered mobile no: [protected]
I was book the hp gas cylinder on[protected], at 11.44 hrs,, with hpgas bkngno. 526992 con 18900 bkng clrd 20. Feb..2019 sri agency gas i'd otp. 3105 http://ezpay.hpcl.co.in//ezypa//h//[protected]. pay for refill
I paid the amount rs.697.12 via the above link and got the successful transaction message. But when the gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it. If this is the case i will never dare to do online payment.
I hope my problem will solve very shortly in your special care.
Please find the attachment which includes all the supportive documents.
If any more document or details required please feel free to ask me.
I expecting your valuable positive response to following mail/mobile.
My mail id is: bhadrarao.[protected]@gmail.com
Mbl. No: [protected].
Online sbi bank transaction
Transaction of rs. 697.12 from your a/c no. [protected] of sbi to citrus payment solutions pvt. Ltd. Is 30423599.
Mar 30, 2019
Complaint marked as Resolved
Citrus Payment Solutions customer support has been notified about the posted complaint.
Feb 23, 2019
Updated by [email protected] Encl. A/c statement in support of my on line payment towards HP gas
Verified Support
Feb 24, 2019
Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team