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Citrus Payment Solutions Complaints & Reviews

3.2
Updated: Aug 12, 2023
Complaints 2969
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Citrus Payment Solutions reviews & complaints page 93

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S
shivratri
from Chengalpattu, Tamil Nadu
Mar 4, 2019
Resolved
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Resolved

Dear madam/sir,
This is to inform you that my yes bank accounts xxxxxxxxxxx3238 have been hacked by some one and fraudulence transactions have been done since 02.03.2019 and the amounts have been transferred in citruspay mumbai account (Pca:[protected]:[protected]. Therefore i humbly request you to please reverse the transactions which were made from my account immediately.
Thanking you.
With best regards!
Shiv kumar sharma
Apr 7, 2019
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2019
Citrus Payment Solutions Customer Care's response
Hey,

All transactions processed through citrus payment gateway are processed with a two-factor authentication mechanism. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you in the dispute process.

We appreciate your understanding with regards to this matter.

Regards,
Team Citrus
I have recharged sun direct dth through citrus solutions payment gateway the transaction was successful but recharge was not done successfully.. transaction Id AXI29018f6b1a1342d1a17b93e9f0974910 I have enclosed the transaction details image hereby.. please check and refund my amount..
Citrus Payment Solutions Customer Care's response, Mar 6, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
CKU026560 is the application number.please check .2427.17 deducted.
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    V
    vivek kalaichelvan
    Mar 3, 2019
    Resolved
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    Resolved

    Address: 638009

    Hi,

    Got a call from a person telling he is from sbi bank and he informed me that smart card needs to be dispatched and so we need to confirm your card details. He got the card details and he told he needed an otp confirmation. As we trusted that he is form sbi bank we told the otp and the found that he has cheated us the money. Money was deducted as rs.19999, rs.19999, rs.9999, rs.9999
    Please help to resolve it.

    My contact : [protected]
    Apr 6, 2019
    Complaint marked as Resolved 
    Citrus Payment Solutions customer support has been notified about the posted complaint.
    Verified Support
    Mar 05, 2019
    Citrus Payment Solutions Customer Care's response
    Hey,

    All transactions processed through citrus payment gateway are processed with a two-factor authentication mechanism. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

    In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you in the dispute process.

    We appreciate your understanding with regards to this matter.

    Regards,
    Team Citrus
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      R
      Rubinakabu
      from Kottayam, Kerala
      Mar 1, 2019
      Resolved
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      Resolved

      I recharged Sun direct with Rs 210 yesterday using Citrus payment solutions. the amount is paid succesfully to your team and I got the reference number and is attached herewith. But the status of the recharge is shown 'Failed'. the recharge has not been done yet. Kindly resolve the complaint and Please refund my money. Expecting your response at the earliest
      Apr 5, 2019
      Complaint marked as Resolved 
      Citrus Payment Solutions customer support has been notified about the posted complaint.
      Verified Support
      Mar 05, 2019
      Citrus Payment Solutions Customer Care's response
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

      • Citrus, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Citrus Support Team
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        M
        Mrudula S
        from Bengaluru, Karnataka
        Feb 24, 2019
        Resolved
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        Resolved

        Address: #,8 bcmc layout Raghuvanahalli Kanakapura main road, 560062

        Hi,
        We had to apply for comedk exam all was done even transaction through citrus pay was done through hdfc bank we got the message aslo. But we got message that our application was unsuccessful. So please do the needful. I have mailed to citrus [protected]@payu.in so please do the needful when will i get the amount back of rupees 1527. If you have any contact number of your company please send
        Mar 29, 2019
        Complaint marked as Resolved 
        Citrus Payment Solutions customer support has been notified about the posted complaint.
        Verified Support
        Feb 25, 2019
        Citrus Payment Solutions Customer Care's response
        Hi,

        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

        • Citrus, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,
        Citrus Support Team
        I've made a payment of Rs. 2432.54 towards Comedk and Uni-gauge examinations on 13th of February 2019 through Citrus payment portal, in the end 'Payment was unsuccessful' message was shown but the amount was debited from my Credit Card.
        Transaction ID given from my bank is VT190450065006940000082
        Please resolve the problem at the earliest.
        Citrus Payment Solutions Customer Care's response, Feb 28, 2019
        Verified Support
        Hi,

        We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

        • Citrus, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,
        Citrus Support Team
        Sir I had recharged my sundirect DTH tho mysundirect app while I made payment thorough upi I got a link as a message from your company name... I have been made that transaction of 212 rs... Money is debted from my account and it shown like your transaction was successful, but still recharge was not done..
        PayUMoney Customer Care's response, Mar 6, 2019
        Hi,

        We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

        • PayU, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,

        Team PayU
        Citrus Payment Solutions Customer Care's response, Mar 6, 2019
        Verified Support
        Hi,

        We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

        • Citrus, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,
        Citrus Support Team
        I've made a payment of Rs. 1600 towards Comedk on 29th of February 2020 through Citrus payment portal, in the end 'Payment was unsuccessful' message was shown but the amount was debited from my account. i'hv done payment through UPI.
        UPI Ref No[protected]
        Please resolve the problem at the earliest.
        Citrus Payment Solutions Customer Care's response, Mar 3, 2020
        Verified Support
        Hi Dayanand,

        We regret the inconvenience caused.

        Your transaction with Citrus ID UPI6749460294767695211 processed on 29th Feb 2020 for Rs. 1600 was a failed transaction. The amount has been refunded to your source account on 2nd Mar 2020 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

        Feel free to write to us if any other information is required.

        Regards,
        Citrus Support Team
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          B
          from Palghat, Kerala
          Feb 23, 2019
          Resolved
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          Resolved

          Address: Kakinada, East Godavari, Andhra Pradesh

          I'm t. Bhadrarao, kakinada, east godavari district, a. P., state. I would like to give a complaint regarding the online payment transaction for hp gas booking.

          Consumer no: 18900
          Consumer name:mr. T. Veera bhadrarao
          Registered mobile no: [protected]

          I was book the hp gas cylinder on[protected], at 11.44 hrs,, with hpgas bkngno. 526992 con 18900 bkng clrd 20. Feb..2019 sri agency gas i'd otp. 3105 http://ezpay.hpcl.co.in//ezypa//h//[protected]. pay for refill

          I paid the amount rs.697.12 via the above link and got the successful transaction message. But when the gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it. If this is the case i will never dare to do online payment.

          I hope my problem will solve very shortly in your special care.

          Please find the attachment which includes all the supportive documents.
          If any more document or details required please feel free to ask me.
          I expecting your valuable positive response to following mail/mobile.

          My mail id is: bhadrarao.[protected]@gmail.com
          Mbl. No: [protected].

          Online sbi bank transaction

          Transaction of rs. 697.12 from your a/c no. [protected] of sbi to citrus payment solutions pvt. Ltd. Is 30423599.
          Mar 30, 2019
          Complaint marked as Resolved 
          Citrus Payment Solutions customer support has been notified about the posted complaint.
          Feb 23, 2019
          Updated by [email protected]
          Encl. A/c statement in support of my on line payment towards HP gas

          Verified Support
          Feb 24, 2019
          Citrus Payment Solutions Customer Care's response
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

          • Citrus, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Regards,
          Citrus Support Team
          Feb 24, 2019
          Updated by [email protected]
          Already submitted., Pl. Verify my complaint
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            R
            Rajat Parmar
            from Indore, Madhya Pradesh
            Feb 15, 2019
            Resolved
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            Resolved

            Address: Indore, Madhya Pradesh, 453441

            Hi team.

            On jan 11, 2019, i booked a gas refill and got a message with the link to pay online for the booked cylinder.

            I did the payment online thru citrus pay using my upi app phone pay. Amount got deducted and the transaction was successful.

            But gas agency said they did not receive the payment and they have collected payment in cash from me.

            Later on, i kept calling them and checking the status of my payment. They said they have not received any amount for the give transaction details.

            I am attaching the screenshots for your reference.
            Mar 22, 2019
            Complaint marked as Resolved 
            Citrus Payment Solutions customer support has been notified about the posted complaint.
            Verified Support
            Feb 18, 2019
            Citrus Payment Solutions Customer Care's response
            Hi,

            We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

            • Citrus, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card.
            • UPI / VPA if any used

            Regards,
            Team Citrus.
            Debit card xxxx7034 for a purchase worth rs20000. On POS SPIC ESAFAR 11418 at citruspay spicesafar txn#923738... This transaction not done by me...
            Citrus Payment Solutions Customer Care's response, Feb 23, 2019
            Verified Support
            Hi,

            We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

            • Citrus, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card.
            • UPI / VPA if any used

            Regards,
            Team Citrus.
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              K
              kristina Surana
              from Ahmedabad, Gujarat
              Feb 13, 2019
              Resolved
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              Resolved

              Hello i m from ahmedabad and i received call as a sbi staff to stop my old debit card and to start my new debit card. I trust that man name h a sharma and gave my old debit card no after that i realised that 17000/- has been transferred to[protected]citruspay spicesarar account. Pls help me i need my money. That person call me and reply me after froading me. And this is the no citruspay spicesafar in which my money transfer[protected]. Even i do police complaon also. [protected] this is his mobile no. Pls help me i really need money back
              Mar 17, 2019
              Complaint marked as Resolved 
              Citrus Payment Solutions customer support has been notified about the posted complaint.
              Feb 13, 2019
              Updated by kristina Surana
              [protected] in this account 9999/- rs transferred,[protected] in this account 5000/- transferred,[protected] in this account 1999/- rs transferred
              Feb 13, 2019
              Updated by kristina Surana
              That person also asked for otp which come from sbi and said that otp is coming for stop the old card. Pls help me. I know u r may be not able to give me my money back
              Verified Support
              Feb 14, 2019
              Citrus Payment Solutions Customer Care's response
              Hi,

              This shouldn't be happening. Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus payment gateway will not be liable for any loss arising due to any such unauthorized transaction/s.
              In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the dispute process.

              Regards,
              Team Citrus
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                H
                Hemalatha Thiagarajan
                from Chennai, Tamil Nadu
                Feb 8, 2019
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra

                4 Fraudulent transactions from my account in City Union Bank - 2 from IFS Code:CIUB0000528 and 2 from IFS Code:CIUB000023
                06/02/2019 3.28PM RS.19999.00 ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
                06/02/2019 3.49PM RS.19999.00 ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
                06/02/2019 3.44PM RS.19999.OO ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
                06/02/2019 4.13PM RS.19995.00 ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
                Mar 12, 2019
                Complaint marked as Resolved 
                Citrus Payment Solutions customer support has been notified about the posted complaint.
                Verified Support
                Feb 09, 2019
                Citrus Payment Solutions Customer Care's response
                Hi,

                This shouldn't be happening. Please note that all transactions processed through CitrusPay are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrrusPay will not be liable for any loss arising due to any such unauthorized transaction/s.
                In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the dispute process.

                Regards,
                Team Citrus
                I have made an online transaction to recharge my Airtel mobile with reference number as "[protected]".

                Amount is debited from my bank, but it is not credited to my Airtel number.

                My Airtel number is [protected].

                For more details contact me on [protected].
                KedharNew's reply, Feb 8, 2019
                Please go by the transaction reference number "021902008395759" and let know for updates.
                I have cross checked with the Axis bank. They are saying from Bank side there is no problem and they have shared the transaction reference number "[protected]".

                This is something to do with Citrus team.

                Let me know if you need more information to resolve this issue.
                Citrus Payment Solutions Customer Care's response, Feb 13, 2019
                Verified Support
                Hi,

                Please note that this is a successful TXN via Payment Id - 021902008395759 at our end, the amount for the same has been remitted to the merchant.

                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 190207226687 in order to get the status at their end.

                Regards,
                Citrus Support Team
                I have recharged sun direct dth 330 ra diducted but not get recharge
                Citrus Payment Solutions Customer Care's response, Feb 23, 2019
                Verified Support
                Hi,

                Please share the below details at [email protected] via email to assist you further -

                • Citrus, Merchant and Bank reference number.
                • Scan copy of bank statement indicating the debit for the required transaction.
                • Transaction date along with the amount.
                • Email id or phone number used for processing the transaction.
                • First 6 and last 4 digits of your card.
                • UPI / VPA if any used

                Regards,
                Team Citrus.
                For all users of Citrus,

                Never go with this payment gateway.
                Citrus Payment Solutions Customer Care's response, May 30, 2019
                Verified Support
                Hi,

                As requested earlier Please share the below details at [email protected] via email to assist you further -

                • Citrus, Merchant and Bank reference number.
                • Scan copy of bank statement indicating the debit for the required transaction.
                • Transaction date along with the amount.
                • Email id or phone number used for processing the transaction.
                • First 6 and last 4 digits of your card.
                • UPI / VPA if any used

                Regards,
                Team Citrus.
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                  R
                  Rupesh Kutre
                  from Bengaluru, Karnataka
                  Feb 8, 2019
                  Resolved
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                  Resolved

                  Address: 591120

                  Transaction no - [protected]
                  Amount - 673.34
                  Date - 7/2/2019
                  Time - 10:33:11 am

                  Have done transaction but the distributor have not received the amount..

                  There have been deduction in my account

                  My consumer no - 629118

                  Now have paid in cash and received the refill..
                  There is no costumer care no. Of paymantra or hp gas..
                  Really fade up of this online transaction
                  Mar 11, 2019
                  Complaint marked as Resolved 
                  Citrus Payment Solutions customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 08, 2019
                  Citrus Payment Solutions Customer Care's response
                  Hi Rupesh,

                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

                  • Citrus, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Citrus Support Team
                  I recharged in My A app with UPI with 235rs. Money has been sent to citrus pay Ltd but it did not reflect in sundirect account.plese help
                  PayUMoney Customer Care's response, Feb 13, 2019
                  Hi Pranav,

                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                  • PayU, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,

                  Team PayU
                  I cannot place any order on 31st December 2018 yet but money is deducted from my card of rupees 2990.so l request you to kindly go through this issue l will be thankful to you.
                  Citrus Payment Solutions Customer Care's response, Feb 19, 2019
                  Verified Support
                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                  • Citrus, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,

                  Team Citrus.
                  I did recharge for sundirect dth cost ₹230 pack through net banking .amount was debited from my account but it was failed.again I tried the same thing happened . both the times amount was debited but recharge not done.try to resolve it as earlier and do arrangements for the refund.
                  Citrus Payment Solutions Customer Care's response, Feb 21, 2019
                  Verified Support
                  Hi Lekha,

                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                  • Citrus, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Citrus Support Team
                  DEAR SIR
                  I have make a payment of rs, 899.00 agst purchase of an antivirus macfee as per ref no[protected] dt 16.02.2019 but till this time no any confirmation mail and when and how this will be activated or not
                  Citrus Payment Solutions Customer Care's response, Feb 24, 2019
                  Verified Support
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                  • Citrus, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Citrus Support Team
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                    S
                    from Pune, Maharashtra
                    Feb 5, 2019
                    Resolved
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                    Resolved

                    Address: Sangli, Maharashtra, 416416

                    Hpgas bkngno 529510 con 635068 bkng clrd 31. Jan.2019 varna valley co - otp 3971 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill. I have paid through the link and the transaction id is
                    Acct xx6625 debited with inr646.29 on 03-feb-19 and [protected]@axisbank credited. Info:upi[protected]. But varna said that they didn't receive any payment
                    Mar 14, 2019
                    Complaint marked as Resolved 
                    Citrus Payment Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 06, 2019
                    Citrus Payment Solutions Customer Care's response
                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                    • Citrus, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Regards,
                    Citrus Support Team
                    Feb 07, 2019
                    Updated by [email protected]
                    The transaction ID is:UPI[protected]
                    Feb 07, 2019
                    Updated by [email protected]
                    This is very disheartened that I have attached a clear screen shot of the transaction details where you can find all the information you requested
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                      R
                      Rajesh Carlo
                      from Mumbai, Maharashtra
                      Feb 4, 2019
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                      Address: Mumbai City, Maharashtra, 400093

                      We have not received the citrus refund which we had invested in 2012 for six years. When they are refunding? Their agents have collected our bonds and not given any assurance. We have not received our money still now. We have filed the case against the citrus check inns regarding showing no interest in payment of our funds. We want to immediate action as chit fund scam is going on in west bengal. We have to check if chit fund scam is connected to citrus check inns immediately. Why citrus check inns is delaying our payments. We want cbi enquiry immediately. We want to check if any police or political leader is involved in it. Its poor people's hard earned money to be released immediately.
                      Citrus Payment Solutions customer support has been notified about the posted complaint.
                      Hello, I just Renual my bike insurance. But, I didn’t get any notification.

                      Regards
                      Kartik V
                      [protected]
                      Citrus Payment Solutions Customer Care's response, Feb 5, 2019
                      Verified Support
                      Hi,

                      We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                      • Citrus, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Citrus Support Team
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                        A
                        Akhtar122
                        from Surat, Gujarat
                        Feb 4, 2019
                        Resolved
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                        Address: 395003

                        rs.662.32 for the gas on the link sent with the message which was paymantra. I was still charged by the gas station saying that if is paid online they have got no information so i had to pay him in gas. I did not even get the refund of the amount nor the gas. The gas station people checked for the transaction online in their system which does not eben show any transaction made online by me.
                        I am attaching the picture of the transaction confirmation and also the pictures of the online hp site and the receipt i got tor the paymantra in cash.
                        Mar 8, 2019
                        Complaint marked as Resolved 
                        Citrus Payment Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 04, 2019
                        Citrus Payment Solutions Customer Care's response
                        Hi,

                        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

                        • Citrus, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Regards,
                        Citrus Support Team
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                          P
                          praveen dara
                          from Chennai, Tamil Nadu
                          Feb 2, 2019
                          Resolved
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                          Resolved

                          Dear sir/madam

                          I made transaction on 28 december 2018 through phonepe, transaction id: p1812281024343217007088
                          Amount was 819.14

                          This transaction was for online payment for hp gas cylinder booking.
                          Now bank says amount debited and merchant says amount did not receive.
                          Provide me some solution.

                          Phonepe [protected]
                          Praveen kumar dara
                          [protected]@live.com
                          Mar 9, 2019
                          Complaint marked as Resolved 
                          Citrus Payment Solutions customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 04, 2019
                          Citrus Payment Solutions Customer Care's response
                          Hi,

                          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

                          • Citrus, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used

                          Regards,
                          Citrus Support Team
                          Helpful
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                            V
                            V Snehi
                            from Delhi, Delhi
                            Jan 31, 2019
                            Resolved
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                            Resolved

                            Address: Gurgaon, Haryana, 122017

                            Ref: Name: Vijay Snehi
                            M.No.: [protected]
                            email: [protected]@gmail.com
                            Transaction Ref:[protected]
                            Transaction date: 31.01.2019

                            I have paid my Huda Water Bill through net banking of hdfc, but it is not credited on huda official site under my Consumer number 12217666, it is shown as payment not made on official site www.waterbilling.hsvphry.org.in while it is debited from my bank account with reference number[protected], and it's showing as payment made to citruseazpay. For your Kind consideration i am enclosing herewith the screenshot of the entry reflected in my bank statement of the payment made for huda water bill payment.please help.
                            Mar 9, 2019
                            Complaint marked as Resolved 
                            Citrus Payment Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 02, 2019
                            Citrus Payment Solutions Customer Care's response
                            Hi,

                            We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

                            • Citrus, Merchant and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used

                            Regards,
                            Citrus Support Team
                            Helpful
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                              V
                              vermasp
                              from Bihar Sharif, Bihar
                              Jan 30, 2019
                              Resolved
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                              Resolved

                              Address: Hazaribagh, Jharkhand, 825316

                              I make a payment of 1260/- for NIOS DElEd Exam by citrus payment gateway by HDFC Credit card & amount is debited two times while transaction was failed both times on[protected]. please refund 2520/- my amount.
                              Contact no:[protected]
                              Email. Id :[protected]@gmail.com
                              Website: www.deled.nios.ac.in
                              RollNo - [protected]
                              student Name - Km Saroj Verma
                              Mar 5, 2019
                              Complaint marked as Resolved 
                              Citrus Payment Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 31, 2019
                              Citrus Payment Solutions Customer Care's response
                              Hi,

                              We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

                              • Citrus, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • First 6 and last 4 digits of your card.
                              • UPI / VPA if any used

                              Regards,
                              Citrus Support Team
                              Helpful
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                                H
                                Harish bodhu
                                from Nalgonda, Telangana
                                Jan 25, 2019
                                Resolved
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                                Resolved

                                Hello,
                                I made my property tax payment using ghmc app - citrus solution as interface as my amount has been deducted but the tax due remained as same and i haven’t received any acknowledgement so i request you to sort it out.
                                My maid id is [protected]@gmail.com
                                Please reply me the requirements to sort the issue to the above mail id hoping an quick reply thank you.
                                Feb 28, 2019
                                Complaint marked as Resolved 
                                Citrus Payment Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 27, 2019
                                Citrus Payment Solutions Customer Care's response
                                Hi,

                                We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                                • Citrus, Merchant and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card.
                                • UPI / VPA if any used

                                Regards,
                                Citrus Support Team
                                Helpful
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                                  S
                                  Satyanarayana setty
                                  from Lalgudi, Tamil Nadu
                                  Jan 23, 2019
                                  Resolved
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                                  Resolved

                                  Website: Citrus foundation

                                  I make a payment of 2400/- for comedk exam by citrus payment gateway by hdfc via net banking the amount is debited but the transaction is failed please refund my amount
                                  Contact no:[protected]
                                  Email. Id :[protected]@gmail.com
                                  [protected]@gmail.com
                                  Bank name :hdfc
                                  Site name:citrus foundation via net banking
                                  Thanks for paying rs.2, 427.14 from a/c xxxx0813 to citruserafoundationi via netbanking. Call [protected] if txn not done by you
                                  Feb 23, 2019
                                  Complaint marked as Resolved 
                                  Citrus Payment Solutions customer support has been notified about the posted complaint.
                                  Jan 23, 2019
                                  Updated by Satyanarayana setty
                                  Date of transaction jan 19
                                  Time:10:58
                                  Verified Support
                                  Jan 23, 2019
                                  Citrus Payment Solutions Customer Care's response
                                  Dear Manjusree,

                                  Greetings from Citrus!

                                  We regret the inconvenience caused.

                                  Your transaction id OL[protected] processed on 19/01/2019 for Rs.2427.14/- was a failed transaction.

                                  The amount has been refunded to your source account on 21/01/2019 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

                                  Regards,
                                  Team Citrus
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                                    A
                                    Aman Pannu
                                    from Mundi, Madhya Pradesh
                                    Jan 20, 2019
                                    Resolved
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                                    Resolved

                                    Address: Gwalior, Madhya Pradesh, 475005
                                    Website: citruspaymentservice

                                    Yesterday i payed rs.300 for registering my college account, the screen shows payment successful and amount was also debited from my sbi account. But the required operation of college account opening was not done as the payment site exited the page. Plz help me its urgent.

                                    Merchant order number:
                                    10802a2006193
                                    Citrus reference number:
                                    Ctx[protected]
                                    Order amount:
                                    300.00 inr
                                    Transaction date & time:
                                    Jan 19, 2019 06:52:08 pm
                                    Feb 24, 2019
                                    Complaint marked as Resolved 
                                    Citrus Payment Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 21, 2019
                                    Citrus Payment Solutions Customer Care's response
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

                                    • Citrus, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Citrus Support Team
                                    Helpful
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                                      S
                                      sallavimal
                                      from Noida, Uttar Pradesh
                                      Jan 18, 2019
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh
                                      Website: my airtel

                                      Dear sir/madam
                                      i am vimal paid electricity bill for the month of January 2019 on[protected] through My Airtel app an amount of Rs.356 but, i didn't received any information from electricity department, but i received a message form my airtel app as you have made a payment of APCPDCLOB for[protected] of Rs. 356.00 from wallet [protected] with Transaction ID [protected] and I received a message from my bank account that my account has been debited with an amount of Rs.356
                                      Feb 18, 2019
                                      Complaint marked as Resolved 
                                      Citrus Payment Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 18, 2019
                                      Citrus Payment Solutions Customer Care's response
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

                                      • Citrus, Merchant and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Citrus Support Team
                                      I have Booked HP Gas and had made the payment through above transaction Number on 10/01/2019 but the Gas Supplier not yet Delivered Gas Cylinder and on Enquiry Saying that the Payment is not Received, Kindly look in to the matter

                                      Regards
                                      Nagaraj
                                      [protected]
                                      Citrus Payment Solutions Customer Care's response, Jan 22, 2019
                                      Verified Support
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                      • Citrus, Merchant and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Citrus Support Team
                                      I have done the electricity payment through airtel payments bank which is not yet updated payment has been deducted from my account still the payment is showing as due.

                                      Kindly help me and get this done .

                                      Below are the transactions detail's.

                                      You have made a payment to APCPDCLOB for[protected] of Rs.216.00 from Wallet [protected] Avl Bal Rs.4.00. Tnx ID [protected].
                                      Citrus Payment Solutions Customer Care's response, Aug 21, 2019
                                      Verified Support
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                      • Citrus, Merchant and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Citrus Support Team
                                      I have done the electricity payment through airtel payments bank which is not yet updated payment has been deducted from my account still the payment is showing as due.

                                      Kindly help me and get this done asap.

                                      Below are the transactions detail's.
                                      You have made a payment to APCPDCLOB for[protected] of Rs.216.00 from Wallet [protected] Avl Bal Rs.4.00. Tnx ID [protected]
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                                        N
                                        NAGULAKONDA MAMILLAYYA
                                        from Hyderabad, Telangana
                                        Jan 14, 2019
                                        Resolved
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                                        Resolved

                                        Address: 500055

                                        HPgas bill has shown RS.744.50p and citrus pay required RS.745.99p.for my consumer number 679060.The amount RS.745.99p debited from my up account. The transaction number sending by attaching screen shot. Please confirm the payment and send a receipt for the said transaction.

                                        There was no message from you about the payment received message.

                                        Kindly resolve the problem.
                                        Feb 20, 2019
                                        Complaint marked as Resolved 
                                        Citrus Payment Solutions customer support has been notified about the posted complaint.
                                        Jan 15, 2019
                                        Updated by NAGULAKONDA MAMILLAYYA
                                        So far I have not received any response to my complaint.pl resolve the issue.
                                        Verified Support
                                        Jan 16, 2019
                                        Citrus Payment Solutions Customer Care's response
                                        Hi,

                                        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

                                        • Citrus, Merchant and Bank reference number.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • First 6 and last 4 digits of your card.
                                        • UPI / VPA if any used

                                        Regards,
                                        Citrus Support Team
                                        Jan 16, 2019
                                        Updated by NAGULAKONDA MAMILLAYYA
                                        Please resolve the problem attached payment transaction I'd screen shot

                                        Jan 17, 2019
                                        Updated by NAGULAKONDA MAMILLAYYA
                                        Your customer service is not up to the mark.my problem is not resolved so far. And not responding to my complaint properly. Please resolve it otherwise there is no option to me complain in cyber crimes department

                                        Please resolve the issue smoothly.

                                        With regards.
                                        Helpful
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