Citrus Payment Solutions — money deducted without order being placed - zara

I opted to pay through upi payment mode, for which i use phone pe. Zara uses citrus payment gateway to which i paid the sum and money was deducted but as soon as i was redirected to the app, it showed payment error.

I reached out zara and they confirmed they never received the amount on same order twice

It's very much inconvenient to run after your hard owned money like this from one email to another. Kindly address my grievance and refund. I can provide bank statement and phone pe transaction id one to one.