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[Resolved]  Citrus Payment Solutions — mumbai metro card failed to recharge

I recharged reliance metro card with rs 500 and money got debited from my account while metro card does not get recharge.

Kindly check trail mails from bank and please confirm stating that you have not received the amount.

Check order details below:

Metro card number: [protected]

Merchant order number: mmcp20180307142143744124930
Citrus reference number: [protected]
Order amount: 500.00 inr
Transaction date & time: mar 07, 2018 02:23:45 pm

Citrus account also showing rs 0 balance.
Complaint marked as Resolved Apr 24, 2018

Complaint Status


[Mar 23, 2018] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Citrus Payment Solutions Customer Care's response Mar 23, 2018 Hi Shubhi,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - MMCP20180307142143744124930 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Updated by shubhi.sax Apr 29, 2018 Got payment in metro card. Thanks for support.

Regards,
Shubhi
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