Citrus Payment Solutions — problems in adding balance through atm card to kotak 811 account | |
Dear sir/ma'am, My sbi debit card transaction to kotak bank amount rs.3000 transferred, but this amount not credited to my kotak saving account, transaction id: txn#[protected] citrus pay etailing mumbai transaction date on 08:07:2019, time:02:04pm. I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[protected], account no: [protected], ifsc code kkbk0000187 Was this information helpful? | |
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Verified Support Jul 11, 2019 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Regards, Citrus Support Team. Jul 11, 2019 Updated by myheaddeepak Please find details.1. Bank name .Kotak 811 2. Email Id used at the time of transaction. deepak.kohali.[protected]@gmail.com 3. Contact Number: [protected] 4. Mode of payment (Credit Card or debit card): debit card 5. If card is used then first 6 and last 4 digits of card. first -607431 Last -6802 6. Bank statement.: Screen shot is attached 7. Transaction date. 08/07/2019 (Time: 02:04 PM) 8. Transaction amount. 3000.00 9. Website name: Kotak Mobile App 10. Transaction ID (If available : Txn#[protected]  | |
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